How to get Ciscoworks LMS 4.0.1 serial number

Question

How to get Ciscoworks LMS 4.0.1 serial number ? I need that to put the product under mainrtenance, and I can't manage to get it.
Thanks for your help
Roland

Answer 1

as LMS 4.0.1 is a service pack on LMS 4.0 you need the serial number of your base installation of LMS 4.0.
The serial number for software products is called "PAK" ("Product Authorization Key")
For LMS there are 3 options to get the PAK:
1) the PAK is printed on a paper sheet in the box in which LMS was sent to you. Sometimes it is also printed outside on the box.
2) the mail you received from [email protected] after the online licensing process includes the PAK;
    the first lines of the email looks something like this:
===========================================================
DO NOT DISCARD THIS EMAIL.
    Product Name          : R-LMS41-1.5K-MR-K9
    Product Description      : Update LMS 4.0 to 4.1 Base download for 1500 devices                                            
    Product Qty          : 1                                                    
    Product Authorization Key : 1354Jxxxxxx                                             
    Sales Order Number      : 117yyyyy
    Options Included: No additional features have been selected for this product.
You have received this email because your email address was provided to
Cisco  Systems during the registration process for a software license key file  to the CiscoWorks LAN Management Solution (LMS) software. 
===========================================================
3) the license file itself contains the PAK, sourounded by the tags and <\PAK>
the line looks like this:
    1354Jxxxxxx" SIGN=658Czzzzzzzz
if you have access to your LMS server you can find the license file at the following location:
    NMSROOT\etc\licenses\1317812nnnnnn.lic
open it with a text editor and you 'll find the PAK.
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