How to get direct support from apple

Hi, I am a new iPod user... I have just created a new account and I am having problems with language support. So I tried to get support from Apple and ended up here...
So my first question is, is this forum being maintained exclusively by iPod users or are there any apple employees helping too? Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
And here is the original question that made me look for support: I live in Spain but like to use my PC in English. My Windows is configured for English, and so is the iTunes software. But since I have registered my user account under a Spanish location, I cannot avoid getting the iTunes Store in Spanish language. The result is a mixture of Spanish and English in the iTunes window. Is there a way of changing that and keeping my Spanish profile and billing details while getting all text in English?
By the way there must be a bug in the registration process... the first time the credit card data is requested, it says "if you live outside the US click here", so I clicked there, then selected "Spain" and I got an OK screen which ended my registration process... but the account was not created, since I was getting "unexistant account" responses. So I had to create the same account again... the second time iTunes knew I was in Spain so I could proceed with the credit card data and the account was created. This means that the screen flow fails to create a proper account in the cases where you have to select a different billing country.
OK... that is all, sorry for the long list of questions.

is this forum being maintained exclusively by iPod users or are there any apple employees helping too?
Though on rare occasions you will see a post from an Apple employee, the Discussions are intended for user-to-user assistance only. There is no guarantee, nor even a strong likelihood, that an Apple employee will ever respond to any post here.
Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
It depends on the problem. If you're having a technical problem with iTunes or an iPod, you can call Apple tech support (there is no support via email for problems with Apple hardware or applications). The call may not be free, depending on when you purchased your iPod and whether or not you have AppleCare for it.
If you have a problem with the iTunes Store, then go to the iTunes Store Customer Service site, select the page most appropriate for your issue, and submit the web form that you'll find at the bottom of those pages (note that the form won't be on any KnowledgeBase article page, only those from the Store itself).
I cannot avoid getting the iTunes Store in Spanish language.
To the best of my knowledge, the Spanish iTunes Store itself is only available with Spanish titles, etc., regardless of what language you have your system set for.
As to your registration, did you get the account created successfully? Or is there still a problem and if so, where is it hanging up?

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It is so hard to know if the support from the Apple support community is legit when one is not tech savvy we have members calling each other names, lingo that I don't undertsand and the last time I tried some advice I buggered up my whole system!!
My issues with search for emails on me.com or it simply cant be done ... I don't see why its so hard. I joined mobile me as internet had issues in China for gmail.
Now its a nightmare and Apple is doing nothing about it. I don't even know who to ask about getting out of icloud mail or reroute all me emails back to gmail now that I have a VPN.
I looked at the related forums and there is never a clear cut answer helllllpppp!!

If you want support from Apple you need to contact them by phone or visit a store.
If you are still under warranty, that would be the best thing to do anyway.
There are no Apple techs here on these forums. Apart from the hosts who manage the site, all the people posting here are volunteers; users, the same as you.
The quality of the advice varies, and considering it costs nothing, I'd argue it is good value, but one should be prudent and not believe everything that is said, though you could also apply the same to life in general.
This site is more extensive than many realize and finding the right place to post your problem can help enormously, as people tend to hang in the forums that they know most about.
Here is a link to the site map to explore.
http://www.apple.com/support/sitemap/
Remember you can always contact an Apple store for professional help.

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Yes, any local Apple retailer. You would have received a receipt via email when you made your online purchase. If you can't find it then you can log into your Apple store account to find your list of purchases and obtain a copy of the purchase receipt. If you have the iPad with you and have already registered it with Apple, then the retailer can verify the purchase using the iPad's serial number.

IS it me or did I get poor support from Apple? Any advice on this long one?

OK, so I’m curious, am I a complete idiot or is something else going on here?
Please help…
Here is my story.
I contact Apple Support for my new Imac. Reason being, I am a PC guy who switched, and have had only one user on the machine the past 45 days. Now since I think I know what I’m doing, I want my wife to have a separate login, and be able to share the same Itunes/Iphoto/Imovie folders. I tried some Google/apple website ideas/book on Mac. But no success. So I call Apple support.(since I am covered for the first 90 days I think) And this is where it gets interesting.
First guy I talk to, I mention all the above, his first response. "Well, we don't support that kind of issue here, sorry,(after I state the typical, Huh? This doesn’t make sense.) He says, "ok ok, Lets see what we can do. But we are not supposed to be supporting this type of issue.”
I restate the issue, and he says "Well, I’ve never heard of someone wanting to share the same Itunes folder with another user on the same machine", I explain that there must be some misunderstanding, so I explain again that all I want is to have two different users, be able to share the same music files, and I say that I cant believe that he has never heard of this. The support guy then says," Well, I have handled over 10,000 calls, and I have NEVER had a call asking about this."
So I then ask for another tech support person, and after a 10 minute hold, I get someone else.
[First question for everyone, is this normal Apple Support behavior? I have the O'Reily book on switching to the Mac, and they have a couple of pages on the shared Itunes folder, which I explained to the tech and he said he never heard of it.]
The next guy was an annoying *** who was a know-it-all type. I’m fairly decent in the tech realm and with PC's, and I explained to the guy that I initially created other users, and was playing around with the folder permissions. And I thought that that might be where my problem is. He tells me that I need to follow his instructions, and we end up rebooting, and doing some fsk (or close to this) checks, and some disk repairs. They all come up ok. After finding out that I still cannot get access to my folders in my shared directory, he tells me that all my files are corrupt and that I probably lost them! (in my best Moe the bartender voice) WHAAAA ?!
I then proceed to my shared folder and do my own (apple I command) and tell the guy the permissions are for the other user. The tech then starts to lecture me that I never told him this and that we need to have a better open communication in a very condescending tone.
Now, this is the funny part, RIGHT after this lecture, he starts telling my to start putting some files into the public folder and telling me that anything in the public folder will be shared by all users. Public this, public that, blah blah public…I look around, and after a little while I say, there is no public folder here, just the shared folder. "Oh yeah, He says, that’s what I meant to say.." Open communication, Yeah Right!
We then get my files for Itunes in the shared folder, and finally are able to see the files from both users. But, when either user is in Itunes, we go into the general advanced prefs, and change the default folder to the new Itunes folder for the music, within the shared folder, and go back to Itunes, there is no music coming up. The guys has me restart Itunes, and nothing. We then do the same thing about 3-4 times, including rebooting, and no music comes up within Itunes.
At this point, my son was becoming a menace, as was my wife for we were supposed to be outside somewhere, and I was beyond frustration, so I just said, get me the case number and Ill call back some other time.
And get this, later that night, on a whim I open Itunes, see that there is still no music, click on Add to Library, point it to my folder that’s under the shared folder, and it now shows all my music. (whether or not this is correct, is another story, but It looks good to me)
So, can anyone out there offer any insight to this episode? Am I out of line? Am I missing something? I’m ticked off because I come from the PC realm, and it looks like I never made it t the glorious Mac land yet! Help!
Oh, as Steve Jobs would say, ONE MORE THING...During all this back and forth multiple user switching, I have the fast user switching on, and when you pick a new user, the really cool cube thing whips around, well, as of last night, it stopped doing it, and would just kind of refresh the monitor to switch users, and as of this morning, the cube thing is now back. I didn’t change anything with this, is this normal too?
Thanks in advance for any insight!
Art
Imac intel dua core Mac OS X (10.4.8) Itunes sharing and file permissions

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
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