How to get Elem. 12 installation pass shared technology?

I have tried to install Elements 12 twice today. Both times have gotten message "shared technology failed to install". and the installation stopped.
Have all Nortons temp. suspended. Have checked troubleshooting and am not experienced enough to change name of OOBE as suggested by troubleshooter.
Need help.

HockeyGranpa2 if you would like assistance with renaming the OOBE folder then please contact our support team to work with them directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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