How to get elements 12 reinstalled on my new computer. I have the serial number??
How do I get adobe to reinstall my elements 12 on my new computer. I have the serial number and It was uninstalled on my old computer.?
Photoshop Elements
What is the problem? Do you need the installation files? Then download the trial and enter your serial number into that.
If you're getting an activation error, you need activation support:
Activation & Deactivation Help
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Apple will never reveal that info to you, since you were not the originally purchaser. However, you can get the date of sale by entering the SN here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Warranty starts on the date of sale, which is most likely the date of activation, but not necessarily so. -
My Illustrator cs6 keeps crashing. I want to reinstall it but I do not have the serial number anymore What do I do?
z,
You have registered the serial number in connexion with activating the software, so you should be able to find it here (if you still have the same Adobe ID):
https://www.adobe.com/account/my-products-services.html
If not, you should be able to get it on either of these pages:
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html -
How can I track my Mac book if I don't have the serial number ?
I got robbed 2 days ago & I need to track my mac book but don't know how please help me
Unless you had Find My Mac activated/turned on or similar, there is no way to track your Mac. Report the loss to the police & your insurance company. Change all of your passwords.
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I have aperture 3.2.4 on my laptop and have the serial number, but just bought a new MAC and I can't get the Ver 3.0 link to work. Anyone know how to move it from my laptop to our new mac?
I am talking about the Ver 3 download link that came with the purchase email.
That link is no longer available. Use "Migration Assistant" to copy your Applications from your old mac to the new Mac, then immediately run software update. Aperture Version 3.2 will not run on your new mac with Mavericks, you will have to Upgrade to version 3.4.5 at least - you can download this update from the Support page: Aperture 3.4.5
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If you want transfer only Aperture and no other applications, do it manually: You will have to copy not only the application but folders from the libraries as well:
/Applications/Aperture.app
/Library/Application Support/Aperture/
~/Library/Application Support/Aperture/
Leonie -
My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?
Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.
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I am unable to reinstall Photoshop CS6 (I do have the serial number) on my Macbook Pro 10.9.5 (Mavericks os). and am getting the message "Installation on case-sensitive volumes is not supported. Please choose a different volume for installation." I am further told that "Adobe apps cannot be installed on case-sensitive drives, you need to Install the product onto an HFS+ or HFSJ non-case-sensitive drive."
What I don't understand is this: I originally bought and installed Photoshop CS6 back in March 2013, and it worked fine. Yesterday my hard drive had to be replaced and my computer person salvaged as much of what was on it as he could, but now I have to reinstall Photoshop. 1) Why did it work before and it's not working now? 2) Is there anything I can do that does not involve reformatting the hard drive?It means what it says. The "computer person" formatted it wrongly/ unsuitably. it needs to be formatted again.
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Mylenium -
My iMac was stolen the receipt doesn't have the serial number but I did register the computer so Aplle must have a record of it. How do I get it.
Go to the Apple website and your support profile. It should list that iMac and the serial number for it. You'll need your Apple ID and password for that Apple ID.
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I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.
Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).
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I want to transfer photoshop elements 6 from my old computer to my new computer. I have the serial number. How do I do this?
If you have a CD for your product (I assume that is where you got the serial number from!!) then you can insert it in the drive on your new machine and install it in the usual way.
If the new machine hasn't got a CD/DVD drive then you can use another machine and copy the contents of the CD to a flash drive and use the USB port on the new machine to install the product.
Of course you can buy an external DVD drive and use it as well if that is what you want to do.
If, however, you don't have a CD for your product then I am afraid it is difficult to download it from Adobe website. -
I need to install photoshop elements 11 to my PC (does not have a cd drive). I have the serial number, but don't know how to install with the serial number. Can someone help?
Here is the link you can find the Elements' installers at: Download Photoshop Elements products | 13, 12, 11, 10
Benjamin -
I can't open adobe captivate 8. I get a message that say the file archive part of adobe captivate 8 is missing. Please download all parts. I have the serial number. How do I download all parts?
Hi There,
It seems that you have only downloaded .exe file. You need to download two file .exe and .7z and put it in a same folder and then try to run .exe
Regards,
Mayank -
I need to reinstall Photoshop CS5 on my MacBookPro, I have the Serial Number. How do I download it?
I need to reinstall Photoshop CS5 on my MacBookPro, I have the Serial Number. How do I download it?
Download CS5 products
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How do I redownload elements to my new computer, I have the key and S/N?
How do I redownload elements to my new computer, I have the key and S/N?
Apparently Adobe does not offer support for Elements12 and Premier. Frustrating I spent most of yesterday trying to down load the two files you and Chat directed me to and nothing happened, the files wouldn't properly download.
Your thoughts, -
So I had photshop cs5 installed on my pc...i had to get my hard drive replaced! I have the serial number and everything, but I need to know how to download it. I really don't wanna have to pay for the program over again.
If you registered your product, you should be able to find the download and serial number from your Adobe account.
https://www.adobe.com/account.html
Otherwise:
Download Adobe CS5.5 Trials: Direct Links (no Assistant or Manager) | ProDesignTools
You might still have to contact Customer Support to reset your Activations, unless you managed to deactivate the original installation.
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