How to get How do I get my Vista PC to See my Photosmart 5515 Printer via my wireless network

I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. Nomatter what I try I cannot get my PC or laptop to see the printer, either using hp setup software, hp network diagnostics or via web browser using the printers ip address. I can use my pc to get the router to ping the printer sucessfuly. In desparation i set up my XP netbook and eventually got it to browse the printers built in homepage but i could not connect via hp software. After running the hp network diagnostics it told me that the correct software was not installed. After some further effort i eventually ended up downloding 5515b drivers and now the netbook is sucessfully sending to the printer, but I still can not get the two Vista machines to even see the printer. All the machines are running Norton internet security 2012, but turning the firewalls of does not make any difference to the Vista machines. I have repeatedly run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB. I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over a few min) it stop trying to update, the page remains blank but a "HP" logo appears in the browsers page tab. I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed. I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years. I am using a SKY router, which had been in use for several years now - without any problems.  So the current state of play is on the network I have A Vista PC that can't see the printer A Vista Laptop that can't see the printer Two iPads that can acces AirPrint over the network without problems An XP netbook that can access the printer without problems (other than the issues at setup) Two windows 7 laptops which I am not even going to attempt to tackle until the Vista machines are up and printing. Any help from the Experts would be much appreciated. Thanks Thanks        

OK, well, I don't suppose it could have been that easy
I am thinking it has something to do with your router.  It is supplied by your ISP, right?  Try restarting the router by pulling its power plug momentarily.  Make sure the printer re-connects (with a proper IP address) after the router restarts.
Can you check to see if the firmware in the router is up to date?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • How do I get my PC to See my Photosmart 5515 Printer via my wireless network

    I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. However I am unable to find it on the network using the HP setup software.
    To test the connection I have set up eprinting and his works fine, so the printer must be connected to my route to be able to connect to the internet. I have run the printers wireless newtork test report and everything has come out "PASS"
    I have tried turning off my personal firewall (Norton Internet Security 2012), but this has made no difference.
    I have run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB.
    I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over 5 min) it stop trying to update, the page remains bland but a "HP" logo appears in the page tab.
    I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed.
    I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years.
    I am using a SKY router, which had been in use for several years now - without any problems.
    I have also tried connecting the printer via USB. This worked fine, but when I tried to use the setup software to change the USB connection to a wireless one, it identified the the printer was already connected to my wireless network, but again could not find it.
    I am pulling my hair out here (and i have not got much to spare) can anyone help me out with a solution?
    Thanks

    HI,
    I do not have a "Devices and Printers" option when I click on the start, The only thing I have close to that is the "Settings" then the "Printers" option but that behaves nothing like you describe from step 2 onewards.
    I did have a play with the printers though and tried to add a preinter manually. When I chose the option of the new printer to be wireless it found the printer and I was able to install a driver for it from the CD. So now I have the printer working..... BUT the HP 5510 family printer software still does not work, I still can not connect it to the printer and can not install the scanner.
    If I run HP home diagnostics It still can not find the printer on the network. However (now that I have installed the printer manually) the HP printer diagnostics finds the printer straight away and tells me there are no problems with it!!.
    This is a far from satifactory situation. I may have the printer working (not exactly sure how I managed this when the HP software still can not see it) but I have no scanner or access to the HP tools.
    Has anyone got any Idea what is going on or how to fix it?
    Cheer

  • HT4199 My macbook pro and ipad does not recognize my printer on my wireless network, but my pc does. How can I get my apple products to see it on the network so I can print wirelessly?     My printer is a Brother MFC-J270W

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.
    This question was solved.
    View Solution.

    Hope this helps.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • How do I print from my new Ipad to my Canon printer on my wireless network

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    Hope you are doing well and JayP1;
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    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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