How to get iShuffle mp3s to sync or show up in iTunes in W2K?

Am using an iShuffle with Windows2000.  The latest version of iTunes that will install is v7.2.  v8 or higher insists I need a newer service pack, although I already have service pack 4 installed which is the newest version.
1.  How do I access support 'express' if I dont know my serial number?  The iShuffle does not have a serial number written on it as the online helps says it should.  I have no idea where my original receipt or package went from years ago.  There really should be an option to continue to support without a serial number. 
2.  How do I get music already on an iShuffle to show up in iTunes?  iTunes says it cant find the playlist associated with the iShuffle and the only option it presents is to erase the iShuffle and start over, which is stupid.
3.  Alternatively, how do I get music onto the iShuffle that already has music on it but there is no playlist?  How do I make a playlist out of the music that is already on the iSHuffle? 
I dont see the point in the playlist- why cant I just drag and drop mp3s onto the iShuffle, preferably without iTunes? 

Use this to force iPod to disc mode
http://docs.info.apple.com/article.html?artnum=93651
If that works read these
http://docs.info.apple.com/article.html?artnum=61771
http://docs.info.apple.com/article.html?artnum=60983

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