How to get Lenovo to take you seriously...

Some of you may have seen my very angry post, here:
http://forums.lenovo.com/t5/General-Discussion/Worst-experience-ever-I-can-t-even/td-p/1375923/page/...
In which I give a very detailed account of three days of being on the phone with Lenovo Tech Support, out of I think 5 total days. (I have the last two days as well but I didn't post them).
I was shuffled off from one person to the next, I was lied to and accused of lying by tech support. I was told the contact information of many people whose job it was to supposedly answer customer complaints and resolve issues, none of which worked, none of whom responded.  EXCEPT ONE.
If you have had a similar experience with Lenovo to the one I've had, I imagine you're frustrated and you're at the end of your rope. So here's my advice on how to get their attention:
File a complaint with the Better Business Bureau. The steps are pretty simple. I filed a complaint, I said I wanted compensation for my wasted time, money, and energy. I put a link to my initial Lenovo forums post (see above). 
Lo and behold, somebody actually contacted me...within ONE DAY. Someone who spoke English, with a full name, with a number I could contact him directly at. When I spoke with him, he wanted me to confirm that my new device, the replacement, had arrived and that it was working. I told him I had literally just received it (the postman just delivered it, and I hadn't even taken it out of the box yet). So, after a couple days of making sure it worked I called back, delivered the news, and we talked about compensation. The compensation wasn't extraordinary, but it was decent, when you compare it to the treatment I had received previously I didn't think anything would ever happen. I made sure to mention that more than compensation, I wanted to make sure this problem would one day be fixed- the problem with their tech support and other horror stories.
So that's that. I don't recommend everyone go filing a complaint immediately, because really that's not fair to Lenovo or the BBB, but if you're in a situation like I was in, where you have already tried all the regular methods and have been shut down and left out to dry by Lenovo, this is the way to go. And hopefully if enough people really bring to their attention these issues, and ask for compensation, Lenovo might actually try to fix the source of the problem.
That's all.
This post might get removed for "campaigning" or whatever, but that's Lenovo's loss. 

Hello Amith,
Please contact SAP Education in USA.
SAP Certifications | Training & Education | SAP | SAP
They should be able to assist you.
Thanks,
RAvi

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