How to get more, accurate, information from BT re ...

I am getting confused and bored with BT Infinity.
I registered interest last year on the Infinity web-site. The only contact I had was a suggestion to get all the neighbours to sign up to “justify” BT putting in the fibre etc… Not heard a thing since.
When I renewed by BT broadband contract in December (Option 3), I was told by the sales agent that we would be getting double the line speed within six months (current speed is 2-2.5mb). I assume this was by BT putting in ADSL MAX.
On Thursday and Friday last week there were a number of BT Openreach vans parked at the end of our small close, and up and down the main road. I walked out and asked them what they were doing and they told me they were “putting in the fibre” and we should have Infinity within a month.
I realise that BT Broadband and Openreach are not the same company, one is retail and one is wholesale - but I am quite excited about the possible of faster speeds.
I have been on to the Infinity web-site and entered my details – it tells me Infinity is not in my area, but I will be able to have 6mb (ADSL MAX??) but December 2012.
If I look on SamKnows – it shows my exchange as being 1700 metres away, with BT FTTC enabled, 21CN from next week etc..
O2 and Talk Talk are both offering me double the BT speed NOW !! And Virgin have surveyed and offered much higher speeds.
I would not move to TalkTalk as another family member has not enjoyed best experience, but my son has been using Virgin broadband for two years and loves it. I have been with BT since 1990, so would prefer not to move
Do I have to cancel my BT service to get them to react?

Thanks Brian,
Juts checked that, it says;
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3.5Mbps; typically the line speed would range between 2.5Mbps and 4.5Mbps.
Your exchange is planned to have ADSL2+ by 30th September 2012. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 6Mbps; typically the line speed would range between 4Mbps and 8Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 6Mbps; typically the downstream speed would range between 4Mbps and 8Mbps.

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