How to get my camcorder recognize

Our Church uses a HRV-HD1000u camcorder for the last two years it would be recognize by computer when tape is turned on. Recently when the camcorder is turn on the compu.ter doesn't recognize the camcorder. I have tried another computer and the camcorder isn't recognized. I have tried different setting in the menu but no change. Is there anything internally that would help this problem.
Thanks

Try forcing the camera's VCR setting to the format you are working in-- this is usually set to AUTO and can sometimes cause PCs to fail to recognize the device. You'll find this in the 'Standard Set' category of the menu under 'VCR HDV/DV'. Change this from AUTO to HDV or DV (depending on the format you are playing back and attempting to capture). Also, if you are working in HDV and not down-converting to SD, make sure the firewire downconverter is disabled. This tells the camera to output down-converted DV during HDV playback and can sometimes cause Windows to fail to load the correct driver. This item is also in the Standard Set menu under Down Convert-->'i.LINK Convert'. One last thing to check if you are using Windows PCs. The Windows Vista/Windows 7 fireweire driver is known to have issues connecting with firewire camcorders. If you are using W7 or Vista you might want to try going into Device Manager and reverting to the 'Legacy' firewire driver. We have seen this resolve a number of connection problems with firewire devices. If you are on a Mac, try checking in the Apple System Profiler under 'FireWire'-- if the camera is recognized at all you should see it listed here by name. If you see no device here after a reboot it is fairly safe to assume that the camera is not communicating.
If you determine that the camera is definitely not communicating please give us a call at 866 766 9272 and we will help you make arrangements to send it in to be checked out.

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