How to get my color ink to print in color

Question

i cannot get my printer in color, when i hit print, i clink on color but all i get in black, and its  a new cartridge 

Answer 1

Hey @ldc1982, 
Welcome to the HP Support Forum.  
I understand you're unable to print in colour using your HP Deskjet 1010 Printer.  I would like to assist you with this.  I have some suggestions that may resolve your issue.  
I have located an article from HP that provides some handy steps that address this particular issue.  Try the following selected Solutions from the article in sequence: 
Solution four: Check the print settingsFollow these steps to check the print settings to make sure that they are appropriate for your print job.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
Click Print, and then click Set Preferences. The Printing Preferences dialog box opens.
Click the Paper/Quality tab.
From the Media drop-down, select the paper type that matches the paper loaded in the input tray and the desired print quality.
Click the Advanced tab. The Advanced Options dialog box opens.
Review the following options, and then make any necessary changes. To change a setting, click the current setting, and then select the new setting from the drop-down menu displays.
Paper/Output: Make sure that the selected option matches your paper size. For example, for legal paper, select Legal.
Document Options: Make sure that Print in Grayscale is set to Off, unless you are printing in Grayscale intentionally.
Resolution: This list allows you to see the resolution specifications for the possible print quality selections. For example, Max DPI mode is 1200x1200 dpi. To change the resolution, you must click the Paper/Quality tab, and then select the paper type and print quality from the Media drop-down menu.
Click OK, and then click OK again to apply the settings.
Click OK from the Print dialog box to start the print job.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution five: Check estimated ink levels and replace low or empty cartridges
 NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer ().
Click the Estimated Ink Levels icon. The HP Toolbox opens.
Click the Estimated Ink Levels tab. The Estimated Ink Levels window opens.
Figure : The Estimated Ink Levels window
If the ink level graphic shows low or empty cartridges, and the quality of your printouts is unsatisfactory, replace the cartridges now.Click here to go to instructions in this document for installing a replacement cartridge.
If the ink level graphic shows full cartridges, you do not need to replace the cartridges yet. Continue to the next solution.
Solution six: Print and evaluate a test page and troubleshoot defects
Follow these steps to print, and then evaluate a test page.
Step one: Print a test page 
Make sure there is plain white, letter-size paper loaded in the input tray.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
In the printer software, click Print.
Click Maintain Your Printer (). The HP Toolbox opens.
Click the Device Reports tab.
Click the Print Diagnostic Information icon. The test page prints.
Figure : Example of test page
Step two: Determine which cartridges printed which areas of the test page 
Different cartridges print different areas of the test page. Use the following guidelines to determine which cartridge printed which areas.
The black cartridge prints the black areas of the page, such as the black bars and black text.
The color cartridge prints the color areas of the page, such as the cyan (blue), magenta, and yellow color bars.
Figure : Which cartridge prints which areas
Printed with the tri-color cartridge
Printed with the black cartridge
Make a note of which cartridge printed which areas of the test page, and then continue to the next step to check the report for defects.
Step three: Check the test page for defects 
In general, if the printer and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.
Use the following table for examples of defects that can exist on the test page. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the test page
Defect
Example
Description or cause
Broken lines in grid patterns
Problem with the ink nozzles
Faded or nonuniform colors in the color blocks
Depleted cartridges, or ink mixing together
Track marks or ink smears in the text
Fibers or other debris on one or both of the cartridges
The color blocks are streaked or lined
The cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirely
All colors printed - no missing colors
Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
If you see one or more defects on the print quality diagnostic report, continue to the next steps.
If there are no defects on the print quality diagnostic report, it indicates that the print mechanism and ink supplies work correctly. Therefore, you do not need to continue the troubleshooting steps in the remainder of this document. However, if printouts are still unsatisfactory, try the following general procedures to improve print quality:
Make sure that the image you are printing has sufficient resolution. Enlarged images might appear fuzzy or blurry.
If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.
Avoid leaving unprotected cartridges out of the printer for an extended period of time.
Always use the Power button to turn off the printer. This protects the cartridges from drying out.
Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go toContinuous Pages of Strange or Garbled Characters Print in Windows.
Step four: Clean the cartridges using an automated toolFollow these steps to run an automated tool to clean the cartridges if you found defects on the extended test report.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
In the printer software, click Print.
Click Maintain Your Printer (). The HP Toolbox opens.
Click the Device Services tab.
Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.
After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run aSecond-level clean.
If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.
Step five: Align the printer
 NOTE:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
In the printer software, click Print.
Click Maintain Your Printer (). The HP Toolbox opens.
Click the Device Services tab.
Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.
Review the alignment page, follow the on-screen instructions to complete the alignment, and then click Done.
If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.
Step six: Clean the area around the ink nozzles
Complete these steps only if there were track marks or smears in the text on the test report.
 CAUTION:Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, continue to the next solution.
Gather the following materials:
Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
Clean sheets of paper
Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)
 CAUTION:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
Press the Power button to turn on the printer, if it is not already on.
Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Figure : Open the cartridge access door
Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
Figure : Remove the cartridge
 CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure : Do not touch the contacts or nozzles
Place the cartridge on a piece of paper with the ink nozzles facing up.
Lightly moisten a clean, foam-rubber swab with distilled water.
Clean the face and edges around the ink nozzle with the swab.
 CAUTION:Do not clean the ink nozzle plate.
Figure : Clean the area around the ink nozzle
Nozzle plate - DO NOT CLEAN
Area surrounding ink nozzle - Do clean
Cartridge contacts - DO NOT CLEAN
Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
The tri-color cartridge () goes in the slot on the left.
The black cartridge () goes in the slot on the right.
Figure : Insert the cartridge into the slot
Push the cartridge forward into its slot until it snaps into place.
Figure : Push the cartridge into the slot
Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.
Close the cartridge access door.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution seven: Replace the problem cartridge
Follow these steps to replace the problem cartridge, and then align the printer.
Step one: Remove the problem cartridge 
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
Press the Power button to turn on the printer, if it is not on already.
Lower the output tray, and then open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and quiet.
Figure : Open the cartridge access door
Place your finger on top of the cartridge you want to replace, and then lightly pull and press down on the cartridge to release it.
Figure : Pull and press to remove the cartridges
The tricolor cartridge (left-hand slot)
The black cartridge (right-hand slot)
Step two: Install the new cartridge 
Remove the new cartridge from its package, and then carefully pull the orange tab to remove the protective plastic tape.
 CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
Figure : Remove the protective tape
Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
The tri-color cartridge () goes in the slot on the left
The black cartridge () goes in the slot on the right
Figure : Insert the cartridge into its slot
Push the cartridge forward until it snaps into place.
Repeat these steps to insert the other cartridge, if necessary.
Figure : Install the second cartridge
Close the cartridge access door.
Figure : Close the cartridge access door
Step three: Align the printer
 NOTE:Make sure that there is plain white U.S. Letter or A4 sized paper in the input tray.
Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
 NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
In the printer software, click Print.
Click Maintain Your Printer (). The HP Toolbox opens.
Click the Device Services tab.
Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.
Review the alignment page, follow the on-screen instructions to complete the alignment, and then click Done.
If these steps resolved the issue, you do not need to continue troubleshooting.
Source
Please let me know the result of your troubleshooting by responding to this post.  If you I have helped you restore colour printing capabilities, feel free to give me a virtual high-five by clicking on the 'Thumbs Up' icon below.  
Have a great day!  
E-roq
I work on behalf of HP.
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