How to get my purchased to play?

Hi,
My itunes account says it has 4 computers authorized to play music. When I go to play music on my new computer it says its not authorized and when I go to authorize it, it says I already have 5 users? I had another computer which went dead and so I wasnt able to deauthorize it but I still should only have 4 computers authorized by my calculations and that is what the acccont info says. Why does my new computer think that 5 are already authorized. I asked a friend for help and he told me that generally under account info there is a way to deauthorize all accounts once a year and then you go in and re-auth all the ones you want. I went to my account like he recommended and I am not given the option to de-auth accounts. I figure this is because I only have 4 accounts according to it. I think this is a problem with the new computer but dont know how to fix it???? I am not trying to pirate music but I want to be able to play what I paid for.
thanks in advance,
Lori

Thanks for the help. I went to my account and it says I have 4 computers authorized for my account. I then went and deauthorized the account. It said "account deauthorized". I then did it again and it said "account not authorized". I then attempted to play my purchased music and it says I am not authorized. I then went to authorize the computer and it says there are more than 5 accounts authorized.
It was a good try but does anyone have any other ideas what might be wrong?
thanks,
Lori

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