How to Get Out of A SPAM/SAINT Update

Question

I am applying SPAM?SAINT Update No. SAPKD62020 to SAPKD62023. No. 20 is showing cancelled when I display all the Support packages loaded but will not let me go forward without getting rid of this cancelled one. How do I remove it so I can go forward with this. This is very frustrating. I tried to reset it but not succesful.
Please help

Answer 1

Thank all of you guys. Believe me I did all of these things mentioned above. I read so many threads about this particular problem and it finally becomes confusing.
What I did:
- Reset the SPAM/UPDATES and still did not work
- Used tcode SEPS which I read from SAP site and remove everything and then I  got a green status - Re-applied that first patch again - Same thing it got stuck by saying again Error on: CHECK_REQUIREMENTS and QUEUE_NOT_EMPTY
- Checked Disk space and it's ok
- Checked Security for the log folder - ok
- Checked RFC connection test - ok
- Used tp connect <SID> command line - ok
- Used tp SHOWBUFFER -D SOURCESYSTEMS= TAG=SPAM - This one never works - I always get the following below
C:\Documents and Settings\rjoseph>tp showbuffer -dsourcesystem= tag=spam
sapparam: sapargv( argc, argv) has not been called.
sapparam(1c): No Profile used.
sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
This is tp version 340.16.31 (release 640)
E-TPSETTINGS could not be opened.
EXIT
ERROR: System : Parameter SAPEVTPATH not set. Batch jobs cannot be started.
Error in TPSETTINGS: transdir not set.
tp returncode summary:
TOOLS: Highest return code of single steps was: 0
ERRORS: Highest tp internal error was: 0208
tp finished with return code: 208
meaning:
  error in transportprofil (param missing, unknown,...)<b></b>
Dont't know what to do anymore. Spent whole night researching this.
As a matter of fact. My QAS system which is basically the same as DEV I am done with all 80 patches in less than 8 hours. Why is it DEV which is a very important system is causing me grieves.
Anyway I opened a ticket with SAP and hope they will get back with me today.
Once again thank you all of. If you can thing of anything else, I would really appreciate it.