How to get past Crystal Reports Server 2008 Linux install error

Hi,
     During the install of Crystal Reports Server 2008 on Red Hat Linux we select use an existing DB (Oracle) and it prompts for:
Crystal Reports Server 2008 Setup
Enter the information for your new CMS
Oracle TNSNAME :
[SANDBOX                     ] *
User ID :
[crystal_rpt                 ] *
Password :
which then gives me:
Crystal Reports Server 2008 Setup
ERROR
Failure to validate the database credential has a potential to crash the database at a later stage. Enter the correct information.
It doesn't let me get past this and just send me back to the previous screen. I've check and re-checked and the information TNSNAME, User ID, and Password are all correct. Now I can exit out the install and sqlplus to the database just fine with all that same information.
What does this error mean? And how do I get past it?
Thanks,
~Jet

Hi Jet,
I've go the same problem. Have you solved this problem?
Regards,
Aldo

Similar Messages

CRYSTAL REPORT SERVER 2008 LINUX VERSION INSTALATION PROBLEM

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Crystal reports server 2008 linux version instalation problem

GOOD AFTERNOON TO ALL ,
I am trying to install crystal reports server 2008 on RHEL4 .. after entering the product key...
it is trying to connect to existing database with follwing detalis given by me
..TNS NAME
userid and passwd or oracle user
error :
"failure to validate the database credential has a potentilal to crash the database at a later stage .enter correct information"
i set the all env for oracle oracle_home ,oracle SID ,LD path library..
i grant the source to oracle user also...
after that i tried same CRYSTAL REPORTS SERVER 2008 LINUX VERSION TRY TO INSTALL IN OTHER RHEL machine .it is not at all accepting the product key it self..
pls reply ..
Rehards
MAHENDRA

Post to the [Business Objects Enterprise Administration|BI Platform;
forum. This forum is for CR in .NET. (see the heading at the top of this forum).
Marking as assumed answered.
Ludek

Crystal Reports Server 2008 trial install - unable to log into CMC

Hi,
I have been looking for a way to host my existing Crystal XI reports on our in house web application rather than using a thick client application with cview. I was told that the options were Crystal Reports Server 2008 or Visual Studio 2008. I have downloaded trials of both and am currently testing.
After installing Crystal Reports Server 2008, including MySQL DB and Tomcat web server, i am unable to log into any of the applications with the error that:
Error: Server SCOTTPC:6400 not found or server may be down (FWM 01003) null
After seeing this i checked the services on my test machine and found that the Server Intelligence Agent was not started. So i tried starting it and recieved the generic windows message:
Service on local computer started and them stopped. Some services stop automatically if they have no work to do ... etc
After multiple reboots and reinstalls i am still unable to use any aspect of the application as i am unable to log into the CMC as the server is down. Now i am new to Crystal reports and web servers so have a very limited knowledge of whats going on here - i am primarily a DBA. From what i can tell MySQL does not even appear to be installed but i cannot be sure.
Any suggestions?

ok... after research it seems a DSN has not been created.
Also when trying to start the server intelligence service i see the following in the application event viewer:
[Node Name: SCOTTPC]
[User Name: SYSTEM]
Server Intelligence Agent has failed to initialize because the bootstrap file C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\_boe_SCOTTPC.bootstrap is missing information about the CMS cluster. Please restore your bootstrap file from your backup.
i have recreated the bootstrap file but still get the same error.
i have SQL Server 2005 installed on this rig as well - could this be causing the issue? Would it be better for me to integrate this to SQL Server rather than using the MySQL DB that comes with Crystal server 2008?

Crystal Report Server 2008 Embedded RAS Error

We have installed crystal server 2008 embedded on a Microsoft 2008 server 64 bit box, with no error being reported during the install. No updates or patches have been applied and we selected the default
installation. We then have been attemping to run a sample report that we downloaded off of SAP's support site to confirm that the installation was a success. We have not be able to accomplish this.
Going through the Sizing and Configuration Guide for OEM Partners on page three it talks about a registry key that points to the default location that all the reports need to be housed at in order for the
report to be run. When we preformed a search on this key no results were displayed. We need to know what steps we need to take in order to get a report to display correcvtly on the RAS.

I dont know why that registry key doest not exist. That paper also says that you can put a switch on the command line start for the RAS server:
-reportdirectory <filepath>
[ Optional ] The report directory root this RAS instance will use for opening reports. Users will only be able to open reports are contained in <filepath>, or a subdirectory of <filepath>. If unspecified, RAS will default to the value stored in the registry. For Crystal Reports Server Embedded 2008, the registry key is HKLM\SOFTWARE\Business Objects\Suite 12.0\Report Application Server\Instances\<Instance Name>\Server\LocalConnectionMgr\ReportDirectoryPath
Try setting the -reportdirectory on your ras start line.
u201C
theserveritison\C$\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crystalras.exeu201D -reportdirectory C:\reportfolder\
Jason

Crystal Reports Server 2008 (Linux) - Crystal Reports/MySQL/ODBC Issue

Hello,
I have successfully installed CRS '08 on a Red Hat Enterprise Linux 4 server. All services run fine.
In the CMC, I have uploaded a Crystal Report that connect to a remote MySQL server.
I have installed the My SQL ODBC 3.51.11 and .12 Drivers as a System DSN.
I have proven that the reports run fine in Crystal Reports 2008 directly against the remote MySQL DB server.
(in Windows but with the same 3.51 ODBC Drivers)
I have also proven that the database connection works okay from the CRS '08 Red Hat server to the remote MySQL DB server, when also creating a system DSN (using bash ./ODBCConfig)
The problem is that when I log into the CMC or InfoView, and when I run the Crystal Reports from there, I get an error message:
"Error in File <MyCrystalReport>: Failed to load database information"
Is there something wrong with my specific Crystal Reports' Database Configuration? (Right click- Database Configuration)
I see the driver was registered correctly in the /etc/odbc.ini file
Am I supposed to set any other ODBC environment variables?
Is there are firewall issue (port 3306 is already open)?
In summary, the install was successful, and Crystal Reports can be uploaded and viewed via CMC or InfoView, but I cannot run the Crystal Reports against the database.
Please advise, Thanks!

Hi, I'm facing a similar problem. My ODBC DSN never works with CRS. Here are the details: 
(1) I installed the CRS 2008 in /opt/crystalreportsserver_2008_v1/ on a Linux platform. The CRS works well. I created a report with Crystal Reports 2008. This report directly connects to a MySQL server. After I published the report and manually modify its database configuration, I can browse it from InfoView. I'm sure that CRS, MySQL, and a report connecting to MySQL are all good. 
(2) Then, I created an ODBC DSN on a Windows platform. This DSN connects to a MySQL server. I created another report with Crystal Reports using this DSN. The report can show the data within Crystal Reports. 
(3) Then, I published the second report to CRS, but when I try to browse it, I always get such a message: Failed to open the connection. 
I have configured the ODBC for CRS on the Linux server and I think the configuration is correct. This is how I do that: I edited the /opt/crystalreportsserver_2008_v1/bobje/odbc.ini file. In the file I added a data source called ods_telstar. Following is the content of the file: 
[ODBC Data Sources] <
CRSQLServerWP=DataDirect 5.3 SQLServer Wire Protocol Driver 
CRSybaseWP=DataDirect 5.3 Sybase Wire Protocol Driver 
CRText=DataDirect 5.3 Text Driver 
%SYBASEDSN%=DataDirect 5.3 Sybase Wire Protocol Driver 
ods_telstar = MySQL 
 
... 
 
[ods_telstar] 
Description = ODS on telstar 
Trace = Off 
TraceFile = stderr 
Driver = /opt/crystalreportsserver_2008_v1/bobje/enterprise120/linux_x86/odbc/lib/libmyodbc5.so 
SERVER = xxx 
USER = xxx 
PASSWORD = xxx 
PORT = 3306 
DATABASE = ods 
 
In the middle I removed some data source definitions that are by default in the file. Note that I use "xxx" to replace the server name, user, and password. Such information is for internal use and I'm sure the original information is correct. The MySQL ODBC driver file has been put in the correct location. Correct access permissions has been assigned to the file. 
I've tried to restart the CRS server, but still the report using ODBC DSN cannot be viewed. 
The reason that we want to user ODBC DSN is that we may have many reports to publish. When we design the reports, we specify that they get data through an ODBC DSN such as ods_telstar. If we configure the same DSN on CRS, then we don't need manually modify each report's configuration after we publish them. If these reports are directly connecting to MySQL, then we have to manually modify each one's database configuration after we publish them. 
I've no idea what's wrong with all the setup. Any suggestions and comments are appreciated!

Crystal Reports Server 2008 - CMC Login Error - Bad Port Number in CMS Name

This post is similar to previous post: Error: Bad port number in CMS name fe80:0:0:0:152f:77a:382d:6d8e:6400 null - which remains unanswered.
In this case, I have installed a full licensed version of CRS 2008 on Windows Server 2008. I'm using Tomcat 5.5 and IIS 7.0.
The error we get when trying to log into the server using SERVERNAME:6400 (the default), is:
u2022Error: Bad port number in CMS name fe80:0:0:0:6509:bde9:93bf:f9de:6400 null
We neglected to install IIS prior to installing CRS, so when we realized our error, we installed IIS and then uninstalled/reinstalled CRS 2008.
Prior to reinstalling CRS, the CMC allowed us to login with no problem, which leads me to suspect that CRS may not have uninstalled cleanly.
Can anyone help me to understand what causes this error, and what steps can be taken to resolve it?

Hi,
Try to check the port number 6400 is assigned properly to CMS. Please make sure that its not assigned to any other Products.
Thanks,
SK.

Crystal Reports Server 2008 V1 - Install Question

I have been unable to find why there are 3 parts for download. I have downloaded them, and ran the first setup, which went through with only a few prompts, not giving me the opportunity to select IIS instead of Apache.
Why are there 3 downloads and which to use or what to do with them? I really appreciated your help!

Hi Trina
if you store all parts in the same directory and do not rename them then the .exe with extract the files from all 3 packages at the beginning automatically and then start the installation.
Regards,
Stratos

How do I build a Universe in Crystal Reports Server 2008 V1?

Hi all,
I am new to Crystal Reports Server 2008. In another thread, I was advised that Business Views would eventually be phased out and that I should use Universes instead. How do I build a Universe using CRS 2008 V1? I cannot find the executable for the Universe Builder.
Kind regards,
Janice

Hi
use the Universe Designer (designer.exe).
Regards,
Stratos

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
-Dell

Crystal Reports Server XI upgrade to Crystal Reports Server 2008

I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:
The "Upgrading Your Crystal Reports Server Delpoyment from XI or XI Relase 2 to Crystal Rpeorts Server 2008" (simple install) documentation mentions that the installer should recognize my installation and prompt to upgrade. Instead, the first prompt that I get is for a license key. Is this normal, or should the application be seeing my existing install?
If I do indeed need a 2008 license key, how do I obtain one? It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.
Any help would be appreciated.
Jeff

Hi,
I think you can request for new keys:
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your Key code does not work
You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.
Regards,
Deepti Bajpai

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Cannot install Crystal Reports Server 2008 and Client Tools on same machine

I am having trouble setting up Crystal Reports Server 2008 with Client Tools on a new Windows 2003 SP 2 machine. The Server 2008 package installs OK (built-in MySQL server, built-in Tomcat 5.5 server). Reports run okay. But my customer wants to run reports that use Salesforce as a data source, so I tried to install Crystal Reports Server 2008 Client Tools (needed for Salesforce support, apparently). I receive this error:
'Business Objects product detected: cannot continue with install'. Installation of Client Tools immediately terminates.
Oddly enough, when I uninstalled Server 2008, the Client Tools installed successfully. Then I tried installing Server 2008, and I got the same error message as with Server 2008. What the heck?
Any ideas on how I can get Server 2008 and Server 2008 Client Tools to live in harmony on the same machine? We were able to do this with a (otherwise overloaded) Win2K3 server before.
Thank you in advance for any help.

Typically the client tools are installed with enterprise by default. If not then you would want to use add/remove in control panel and select them. The installer thinks you are trying to install enterprise on top of itself and thus the error.
Regards,
Tim

Crystal Reports Server 2008 on Windows 2003 Server

We have Crystal Reports Server 2008 installed on Windows 2003 Server. Pretty standard install.
On the same Windows 2003 Server, we have IIS setup to host some other sites (data.mycompany.com, intranet.mycompany.com). Now since Crystal Reports Server 2008 is running through Apache Tomcat 5.5.20 that is installed with Crystal Reports Server 2008. I need to setup something like reports.mycompany.com for reporting server. Since it is not in IIS and it does not seem that this install of Tomcat allows you to set this up to point to reports.mycompany.com. I need some feedback on how to set this up.

Hello Shannon,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

How to get past Crystal Reports Server 2008 Linux install error

Similar Messages

Maybe you are looking for