How to get past Error 2203 when re-installing PSE 10? [was: To whom it may concern]

I have recently purchased a new computer and am trying to reload my copy of Photoshop Elements 10.
Having started installation, I reached a certain point and received an error message: 2203 telling me I could not proceed as another process was locked the file options? I have no idea what this means but I could progress no further.
Subsequently I have tried to reload both iTunes and Google Earth and am blocked as it tells me that another programme is trying to install. I assume the Photoshop.
I have tried to uninstall but am told that it is not installed and have tried, again to install but am told that I must first uninstall the previous programme. The perfect circle.
I now want this removed.
I understand that you can download something to remove the blockage to start the installation again, from the start.
Can you send me the details of how I can organise for you to carry this out? I can find no telphone number to call and am finding the situation extremely vexing.
With thanks,
Yours faithfully,
Chris Druitt

Hi, david,
Thank you for your comment, I thought OS X server should do this by default, but it seems it doesn't for some reasons.
Our firm likes to use two domains, let's say aaa.com and bbb.net and we have been using e-mail services on aaa.com through an ISP and like to set our OS X server as a mail server for bbb.net.
So far, we found when aaa.com account send an e-mail to wrong [email protected], then aaa.com user receives an error message as we expected, that means OS X server works good enough for this part.
On the other hand, when bbb.net account send an e-mail to wrong user@wrong domain, then the user can receive error message as expected.
A problem is that when bbb.net user send an e-mail to wrong user@real domain (we tried sending to wrong [email protected]) , only once the user received the error message as expected, but not every time... this client was Eudora 6.0 on OS 9 and other clients both Eudora and Mail, both POP and IMAP account on OS X have never received any error messages...
It seems a problem of getting mails from mailbox, so I tried to find any hints on the logs, but I cannot... Do you have any hints for me?

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