How to get past iMessages to new iPhone?

I just upgraded my Mom from an iPhone 3 to an iPhone 4 (which was my last phone). I made a backup of her last phone (the iPhone 3) as recommended before transferring, and proceeded to restore the phone from the backup, which seemed to work well, and the messages showed as on the last phone. However, now (within the same day) the past iMessages have disappeared from the phone, and cannot be brought back up by restarting the chat box, or by turning off iMessage and reconnecting it by password, or by restarting the phone, or by restoring the phone from the backup made from the previous phone.
Anyone have any further ideas?
Thanks!

backup iphone sms to pc
http://www.macroplant.com/iexplorer/tutorials/how-to-save-and-export-sms-and-ime ssages

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