How to get phone support for Aperture? Cannot install.

I am so frustrated with Apple. I just purchased Aperture from the store. I typed in the serial number on the Install guide, and it tells me it's not a valid serial number. So I also have a valid support ID, but I haven't found anywhere on the Apple website where I can use this ID to get support. Is the message that Apple only supports amateur users, but pro-users are on their own?
Please - I am in a terrible hurry and went to great lengths to get ahold of Aperture, only to find the retail version DOA.
I'm installing the retail version of Aperture (3.1) on SnowLeopard 10.6.5.
Thanks for any ideas. I had previously thought of Apple as the best customer support out there - I can't believe how bad they are with pro products!

OK, I solved my own technical issue. As a standard procedure (for convenience and speed), I typically first copy my DVDs to my hard drive as a .dmg image, and then install them. (This greatly facilitates when I reinstall my OS.) Anyway, it turns out Aperture doesn't work right when you do this - Aperture and Photoshop are the only two software products I own that must be reinstalled from a DVD directly. Installing from the DVD directly solved the issue.
But I am not marking this question as solved, because my bigger question, the one I'm still mad about, is where are people supposed to get support for Apple pro products? Where do we use our Support ID? Thanks to anyone who knows. Forums are definitely appreciated, but are available even when companies have no support.
- Jeff

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