How to get photos from iphone on to laptop

Im not sure if im being completely thick, but normally when i plugged my iphone into my laptop a menu came up asking if i wanted to transfer the pictures from my iphone onto my laptop.
But its stopped doing that. I thought it was my laptop's fault, but when plugging in any other device the menu comes up so im starting to think its the phone. I use an iphone 5, and have had this problem since i'd got it. Essentially, all my pictures are stuck on my phone & i cant get them onto my laptop.
Help appreciated

try this:
http://support.apple.com/kb/HT4236?viewlocale=en_US
you can also go into my computer, then right click on the name of your device.

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