How to get repair without Apple Retail Store nearby?

My daughter's Ipod Touch stopped working after 6 weeks.  Apple support tells me the only way I can get it repaired is by physically taking it to an Apple retail store or a UPS store, neither of which is within an hours drive of me.  Has anyone been able to get repairs done without physically taking it in?  They won't let me just ship it!!! I'll gladly pay for shipping....Thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar       

Similar Messages

  • I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

    My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

    Warranty on iPhone is not international, but valid only in country of
    original sale. Since you purchased the iPhone in Australia, your warranty
    is valid only in Australia. You must either personally return the iPhone
    to Australia for evaluation and possible replacement or sent it to someone
    in Australia to take into Apple for the evaluation. Apple will not accept
    international shipments for repair nor will Apple ship out of the country
    after replacement.
    Sorry to be the bearer of this news, but it is the way iPhone warranty and
    replacement has always worked.

  • How can i get an duplicate invoice from my MacBook which I bought in an independent Apple retail store

    how can i get a duplicate invoice from my MacBook which I bought in an independent Apple retail store in poland

    Call the store & ask the sales staff to send you one if you are no longer in Poland.  If you are still there, what is stopping you from visiting the store? 

  • How can i get a macbook with the configration i want from apple retail store so that i can benefit from tax free service at the airport ?

    hi all, i just want to know how can i get a MacBook pro with the configuration i want from apple retail store (in Munich) and not by order it online because in this case i will not be able to benefit from Global blue service for tax free from the airport when i leave Germany. 
    thanks in advance.

    You should have probably found out more specifically from the Apple Store just how you could do it online. The obvious solution is to order it from the Apple Danish website store, but I don't know if they ship internationally.
    http://store.apple.com/dk/browse/home/shop_mac/family/macbook_air

  • So I need a new iPhone 3G SIM card to activate my iPhone. I hear you can get one free at Apple Retail Stores. Is this true? If not, can someone please tell me how I can get one? I need it for 3G not 3Gs. Please? I'm desperate..

    So I need a new iPhone 3G SIM card to activate my iPhone. I hear you can get one free at Apple Retail Stores. Is this true? If not, can someone please tell me how I can get one? I need it for 3G not 3Gs. Please? I'm desperate..

    Apple does not provide SIM cards, carriers do.
    Go to your carrier and get a SIM card.  Whether it is free or not is up to them.

  • How can I request a duplicate receipt from an Apple Retail Store?

    Hello everyone,
    I was wondering if anyone knows how I can get a duplicate receipt from a purchase I made at an Apple Retail Store (Convent Garden, UK).
    Tried all means of contacting Apple but nothing seemed to offer an option for general questions and requests without making a more severe repair request and it doesn't seem that I can contact the store directly. And I'm in Portugal so going there is unfortunately not an option.
    Thank you in advance,
    Nuno

    Hi,
    Here are the store details. http://www.apple.com/uk/retail/coventgarden/
    Have you tried calling them on +44 (0) 20 7447 1400 ?
    Best wishes
    John M

  • I have a defective iphone5 which is under guarantee,but unfortunately there isn't any apple retail store in my country.would you plz help me how can I change it?should I go to near country such as Dubai or Turkey to change it?

    I have a defective iphone5 which is under guarantee,but unfortunately there isn't any apple retail store in my country.would you plz help me how can I change it?should I go to near country such as Dubai or Turkey to change it?

    If the iPhone came from the US, then that is the only place where Apple will service it. If you can't take it there yourself, you would need to send the iPhone to someone you know in the US who could get it serviced and then send it back to you.
    Your only other option will be to find some unauthorized cellphone repair shop to attempt a repair, after which all further support from Apple, in the US or anywhere else, will no longer be available to you.
    Regards.

  • Is there a way to contact an Apple Retail Store by email about a poor repair?

    I brought my MacBook Pro into an Apple Retail store for a repair about a month ago, got it back a week later, and it's worked horribly since.
    They either damaged my battery or gave me a different one because not only does it have physical damage now that I look at it closely but it holds absolutely no charge at all anymore.  Fully charged, I get about 15 minutes of use when my laptop is unplugged.  Also, my computer has suddenly developed an awful lagging problem; I have to reset the date and time whenever my computer restarts or shuts down; and I can no longer log into my iTunes account. 
    Is it possible to contact the Walt Whitman Apple Retail store through email instead of calling Apple's 1-800 number?
    Thanks

    Unfortunately I was never really able to get any satisfactory help from Apple.  I've always viewed their customer service as a high point for them but walked away very dissatisfied in this instance.
    Any number I called said to take the MacBook Pro back to the Retail Store which did the original repairs, I did that, but they insisted it wasn't covered by the 90 day warranty because it wasn't related to the original repair.  I told them I've never had battery, lagging, or iTunes problems with this laptop until I picked it up a week earlier from Apple but they basically told me I was mistaken and would have to pay for additional repairs.
    I've been a pretty loyal customer and not looking to get over on anyone.  I'm very dissatisfied with my experience and since I now can't trust that bringing my MacBook Pro into Apple will result in an actual repair without further damage I'm stuck browsing laptops from Dell, Sony, and HP.  Does anyone have a suggestion on these brands?

  • How long does screen replacement take in Apple Retail store? UK

    Hi,
    How long does screen replacement take while performed in Apple Retail store after making an appointment with "Genius"? My Iphone 6 screen recently cracked. I know it's a paid repair.
    Is it done with hours or do i have to wait for several days?

    Thanks for answer, anyone else had the "pleasure" of doing screen replacement in store? I'm looking to replace it in London.

  • So did Apple Retail Stores that sold out Friday get/sell more iPads

    Was wondering if Apple Retail Stores (especially in the Philly area) that sold out their inventory of iPads on Friday night received shipments for the weekend, or did they just go all weekend with no iPads to sell? Are stores getting daily shipments? Think there is a chance they'll get some more on Monday?

    Here in SF they did get a few more units. One nice person posted to CL about the downtown store having several available and no line on Saturday, but I didn't see it in time.
    I asked at the store at the mall here Saturday and they told me to check back Monday morning. I got the 32 3G ATT via ATT website before they ran out, but I currently have and want a 64GB. I'm going to show up at 10AM tomorrow morning.

  • Is unlocked iphone from UK apple retail store the same as from online store

    Today I bought an unlocked iphone 4 from my local UK Apple Retail store. I explained to the store assistant that as I work abroad for several months at a time I needed to be able to use my iPhone with both a UK carrier( not sure which one to go with yet), and a local carrier when in another country, therefore I wanted an unlocked sim free one. I bought the 16gig version and payed the full £499 for it, however, when I got home and looked at the receipt it also lists a "No Contract Sim" with a part number but with a unit price of £0.00.
    So I am confused..! Is this the same as the sim free iphone available from the online store and can I use it with any carrier by swapping the sim card depending on my needs? Or, is this some other kind of sim card that will lock the phone once I activate it the first time. I had assumed that by paying the full price I was getting an unlocked sim free phone as described on the UK online store description. If it is not, I will need to return it and order one online.

    The iPhone could be purchased at full price only at retail stores not online at least in US:
    This FAQ can be found on the US site with a little digging (read on to know why digging was necessary)
    "Is a new contract with AT&T required?
    A new 2-year commitment with AT&T is required when starting your purchase online. Additionally, the Apple Retail Store offers a no-commitment iPhone for the full retail price."
    This lines above are the info that you can read in a pop-up FAQ that will appear if you click on one nicely hidden FAQ link, reading: "Is a new contract with AT&T required?", located on the bottom left corner of the ordering process area.
    What is misleading is that the FAQs on the landing page where users can select a 3GS or a 4, the FAQ for "Can I buy an iPhone without an AT&T contract?" is answered with a straight "No. iPhone requires a two-year AT&T wireless service contract." Such statement applies only to online store purchases and that's a piece of info that only a more careful, meticulous and OCD reader may find out since another FAQ tucked away elsewhere (read below) says you can buy iPhones at full price by going to any Apple Retail Store.
    There is no way for me to give you a direct link to the other FAQ stating that, because it's accessible only during a purchasing session, therefore you'll have to go through the few steps below if you want to read that FAQ by yourself:
    1) Go to the online store,
    2) Select the iPhone image to start the buying process,
    3) Once on the page where you can choose the 3GS or the 4, select one,
    4) On the next page you should see 3 FAQ links (gray text, the bottom left corner),
    5) Click the one that reads: "Is a new contract with AT&T required?",
    6) Read the FAQ in the pop-up that will open after you clicked on the link.
    There are no further details about unlocking, jail-breaking or the fact that the iPhone 4 uses a micro SIM instead of a standard or mini SIM card so you may want to ask more info in that regard to a Genius at the Retail Store to learn more about how you can buy an iPhone and use it with another carrier outside US.
    If UK and US sales work following the same rules, your iPhone bought online should be carrier-locked, so if you've got one that was unlocked and contract-free from the UK store then either you are lucky guy, or sales in UK are more flexible than US. In both cases what would count is that your phone is unlocked, now the info you may want to get is simply what SIM and Carrier services will work on your iPhone when you are in US.
    Best to you and I hope some of these info will help you. Good luck!

  • I bought this iPhone from Apple Retail Store for the full amount, but  it does not work with my SIM card only works with AT&T

    Hello,
    I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
    I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
    Thanks,
    Best Wishes

    When did you buy it?
    Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
    What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason.  Return it and get your money back, then use that to purchase an unlocked phone.

  • My iPhone 4S went into lock-up with a screen display image of USB connector pointing to iTunes logo. I took it to a Verizon store and they said I have a brick lock and that only an Apple retail store 50 miles away could clear it

    My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!

    villebard wrote:
    The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
    The salesperson at Verizon has no clue what their saying.
    My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all.

  • How I get repairing service my Original iPhone

    -My Original iPhone(2G) has dead pixel on the screen and poor worked home button.
    -I wanna to repair or change the device from apple.
    -Can I do that? How many I have to pay?

    you're too late it seems
    http://www.mactrast.com/2013/04/original-iphone-will-soon-reach-obsolete-status- in-apple-retail-stores/

  • Student discount at apple retail store?

    If i go to an apple retail store can i still get a discount from the student discount just like how i get it from the apple store.

    I have a feeling that the answer would be no, so you're better off ordering your iPod through the Apple Store for Education and getting it that way. It's free shipping, too, so it's not like you would be paying any more for it than normal.

Maybe you are looking for

  • How to integrate BlazeDs in RAD 7.5.0

    Hi, I have existing application in RAD 7.5, My app is in JSF framework and backend Oracle. Our new tech requirement is FLEX from JSF using as much as possible server side code. Currently trying to come up with some POC. On the very begining , trying

  • Parameters in Selection Screen

    Hi All, I want to display input box just after radiobutton. if I am doing like this: SELECTION-SCREEN BEGIN OF BLOCK s4 WITH FRAME TITLE text-004 . PARAMETERS: p_r4 RADIOBUTTON GROUP rad2 DEFAULT 'X',             p_r5 RADIOBUTTON GROUP rad2, p type c

  • Who's who Infoset : Adding a custom infotype

    Dear Experts, I am in need of your valuable input on Who's who. Can we include custom infotype (9000) fields to the infoset (by coping into a custom infoset)? What is configuration needs to be done on portal side to enable the additional fields. I kn

  • Mail in iOS 7 changes default mail account after entering addresses?

    I just noticed that the Mail app in iOS 7 changes the sent from email address from my default to another account I have after entering in the send to address. When I first create the new email the correct default email address is showing (iCloud) but

  • Desktop display randomly getting smaller and moving to the upper left of the screen.

    Hi all. I am hoping someone can shed some light on an issue I've been expierencing. I have scoured the web and have been unable to find much, if anything, in way of solutions.  All little difficult to describe, but I will include a pic as well as a v