How to get rid of an image which is stuck to the background of the phone screen.

while i was watching  a youtube motions suddenly all stopped and the picture stuck hindering all the operation such as phoning or checking the addresses.........how can i do?

Hello sapho and welcome to the BlackBerry Support Community Forums.
Have you done a device reboot yet by pulling the battery? If not, remove and reinsert the battery to reboot.
If you are still having this issue after the reboot you will need to reinstall your device software.
Backup your device data and follow the steps in KB11320 and check your browser before restoring your data.
Let me know how you make out.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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