How to get rid of duplicate copies of Mail in inbox?

Hi,
Actually, I have two separate questions that both relate to Mail version 1.3.11 running on an I Mac G5 using 10.3.9. I had Total Access which is earthlink.net's software configure this program, Mail, when I recently upgraded to DSL with them. Now, I'm getting duplicate copies of email in my Mail program. I may have accidentally chosen something which I now can't locate in Total Access. Does anyone have a clue as to how I could go back to just getting one email rather than duplicate copies?
The other question is: is there any incompatibility between this version of Mail and DSL? I know that may sound odd, but we're having intermittent service and think it's probably a routing problem. However, I notice at times when I want to go on the internet and check the mail, the Mail app freezes and I have to perform a force quit. Then when I want to go to google say, my connection is gone. It's not gone for good, but it makes me wonder if there's some glitch between the Mail program and Total Access. I've asked Earthlink.net and they say "no," but I'm asking all of you because I'm not convinced.
Thanks so much for your help!
Lucin

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Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.)
who post their question in this forum in error, but please don’t ignore it. The links I share below I’ve collected to help you get right where you need to go with your issue.
For technical issues with Microsoft products that you would run into as an
end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an
IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
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http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
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Thanks, Mike
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HT1417 how to get rid of duplicates in itunes 11

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