How to get rid of 'other' data in capacity?

In april, i got my iphone 4 replaced because of a broken lock button. When i brought the replacement home, i noticed that when i plugged it in there was a lot of "other" data in the capacity bar, and there was nothing on my phone at the time. Now, the other data is still there and it takes up more than half of my storage, and i have no more storage left for pictures or music or apps. I think the other data is a result of a corrupted backup, because my backups do not work (once i figured that out i stopped using them). But now i need to find a way to get the other data off of my phone while keeping all of my photos and contacts without a backup, which means restoring it isnt an option until i find some way to back up my photos and contacts individually. I need to do this because if i backup everything on my phone on itunes, the "Other" will too be backed up, and then i'd be in the same place. can someone please help me? If i call apple tech support will they be able to help? Please let me know if you have had this problem/ has it been resolved/ how it was resolved. Thank you.

You can use iCloud to backup your contacts, and you can import your photos to your computer. After restoring as *NEW*, then you can re-sync your photos; and sign back into iCloud and "Merge", to retrieve all contacts.

Similar Messages

  • How to get rid of 'other' data

    I have masses and masses of 'other' data on my iphone. I have stripped it of all music (500 songs) and it has made no difference. I understand the data is most likely old apps etc not deleted properly, like a ghost trail. I have deleted all unnecessary texts, voicemails, calls, photos, internet history, etc. I have nothing left to delete data-wise. Does anyone know how to get rid of this 'other' data? It was literally taking 6.8gb of my 8gb phone, i have halved that by checking and unchecking 'automatically sync' in itunes, but still can't shift the rest. Really slowing my phone down

    Most of the "other data" on my phone is the forced IOS 7 upgrade from Apple.
    They push the upgrade(around 850 mb) and also reserve another huge chunk of space on the phone  to do a backup and install on the phone (mine is about 2.5 gigs after some manipulation).
    If you do not want the upgrade, it just sits there on the phone.
    You can not remove it.
    Apple will not sign and allow you to restore IOS 6 to your IOS 6 phone.
    If you ever need to do a restore of the OS, you will be forced into IOS 7.
    When a new upgrade is pushed to your phone, the amount of confiscated storage will accumulate with each subsequent release.
    Apple can't be bothered to delete the older/outdated upgrade file being replaced by the new, hence the "other data" just grows over time. I have seen mine get to almost  6 gigs.
    You can use Itunes on your computer to "download only/ not install" the newest update, then do a restore of your data and a sync. This appears to remove all the outdated updates from the phone.
    You will however, still have about 2 gigs of your storage space still hijacked by Apple to store the most recent forced upgrade.
    I am still on IOS 6 and plan on sticking with it simply for personal preference and vision reasons, as that is my prerogative.
    It does perplex me why Apple refuses to make IOS 7 optional for users that have always had IOS 6. I can fully understand insisting that new devices run IOS 7, and obviously many IOS 6 users would have jumped anyway.
    Apple needs to add an asterisk to word *adoption rate of IOS 7 in their corporate guidance statements.
    They knowingly mislead given the current reality that ultimately no one can opt not to adopt it.
    Hotel Cupertino, "You can check out, but you may never leave"

  • How To get rid of "other" data on my iphone 4?

    I just realized that my other file on my iphone has grown to 3GB and I dont know how to delete the "other" file?
    Dose Anybody know how?????

    I don't think that you are able to. I'm pretty sure the other contains the hardware that your phone needss to properly work.

  • How to get rid of other?

    I have about 2 gigs worth of other on my iphone5 when or how can I get rid of all of it? It is wasting space!

    if you look to the right under the [More like this] tag you will find several posts about what Other is and how to get rid of at least some of it
    because if you want all of it gon you likely have to delete all your contacts and appointments and the likes too

  • How to get rid of other/corrupt data?

    My phone:  iPhone 4s, 16gb, newest IOS 8.1 (newest right now) / Newest iTunes on computer
    Multiple times now under IOS 8, I've attempted to sync my phone (only music) and suddenly 9+ gb of `other` data appear when I plug in my phone, which then deletes nearly all my music (which takes up about 8gb).  The red circle and square appear and I cannot play any songs.
    I`ve tried restoring to new, but I don`t want to lose all my texts/contacts/notes etc. so I always end up backing it up, only to get the same problem yet again.  This is the 4th time now and sometimes it ends up going away but this time it isn't and it has been weeks.
    When I check my data usage under my settings it says I have little to no space available, yet when I look at the division of the data between apps, my music is the highest at 750mb (the 100ish of my favourite songs i was able to squeeze into the space available), so i assume there is some sort of corrupt data I am unaware of.
    I've called apple help in the past which fixed the problem by playing with my itunes and icloud sign in settings.  It fixed the issue, only to have it return the next week when I synced it again.
    Has anyone else had this problem?  If so, what did you do to make it go back to normal?
    Also, is there a way to restore to new, but also keep all texts/contacts/notes?  As I can simply re download apps and sync my music from my computer.
    Thanks for the help!

    ca$hbury828 wrote:
    I`ve tried restoring to new, but I don`t want to lose all my texts/contacts/notes etc. so I always end up backing it up, only to get the same problem yet again.
    Yes, because you have corrupted data in your back up. As long as you keep loading from that corrupted back up, you'll have the same problem.
    Your notes and contacts should be synced to something (e.g. iCloud, Gmail, etc). If you restore the phone as new and resync, you shouldn't loose them. Texts are a bit tricker. I use PhoneView (Mac) to make archive PDFs of text messages I want to keep. TouchCopy works for Mac and Windows. There's no good way that I know of to reload the texts. However, they may be part of the problem so, you may be better off archiving them (you could always copy a PDF of the texts back to the phone) and starting fresh.
    Best of luck.

  • How to get rid of other on storage

    I have gone through everything on my phone to get rid of any extra storage yet the other isn't going away. It's taking up 7gb of my storage and i have already restored my phone. What do i do?

    A  ' Large Other ' usually indicates Corrupt Data...
    First Try a Restore from Backup...
    But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup...
    Then a Restore as New is the way to go...
    Details Here  >  http://support.apple.com/kb/HT1414
    More Info Here...
    maclife.com/how_remove_other_data_your_iphone
    More Info about ‘Other’ in this Discussion
    https://discussions.apple.com/message/19958116

  • How to get rid of "other" space on iphone

    My phone has 3.64 of "other" space.  How do I get rid of it??

    You don't get rid of it as some of it is neccessary.
    You can reduce the corrupt files by restoring your iphone.

  • How to get rid of other storage

    On my ipod there is a lot of "other" in the storage when i barely have anything else! how do i get rid of it?!

    What is the Other on my iPhone and How to Remove It

  • How to get rid of other stuff on my iphone

    not quite sure how i did this but I have ended up with over 6.1 gb of orange "other" stuff on my iphone 3G. actually i do know what it is..it's my music that was on the phone but somehow turned to other (maybe when I moved my music folder away from my documents) now I have no music and this other stuff. I can reload my music but is there a way to remove the other stuff without resetting my phone??

    Due to a failed/interrupted sync. You need to Restore in iTunes.

  • How to get rid of extra data in character buffers for key and data

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    Sandra -
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  • How to get rid of historical data in MRP

    Hi,
    We have recently done Re Go-Live for a client. It involved changing the existing company code and re-assignment of new company code to existing plants. While doing so, transactional data that was created before Re Go-live still shows in the system.
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  • IPhone needs space / how to get rid of other

    There is too much "other" on my iPhone. In the past I've done a reset (at least I think that's what it was called). It was not too hard but a bit nerve racking. Is there an easier way to clear out other?
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    Check out this great User Tip from Kappy:
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  • How can I get rid of the dates and time on my Notes

    How do I get rid of the dates and times on my Notes that appeared when I updated to 8?

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  • Having 200+ GB of "Other" Space in HD.. How to get Rid of it?

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    You must Empty the Trash in order to recover the space they occupied on the hard drive.
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    What is "Other" and What Can I Do About It?- Apple Support Communities

  • Another web browser has hijacked my Firefox and I cannot see how to get rid of it. In the meantime, I have stopped using Firefox on my laptop because I do not trust this other web browser.

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