How to get rid of Yahoo?

Question

Complete meltdown here. Prompted to reset my BTID, which then led to resetting password for Mail.
User name and Password - work OK on webmail, but trying to reset Mail on Mac and Mail on iPhone leads to nowhere.
Deleted email account -  reset exactly as per instructions on website, time after time, will not connect, and constantly tells me user name and/or password are invalid. I know they are OK (I've now probably typed them over a hundred times!)
Only clue to problem is reference to "Email type - Yahoo". Connection doctor reports "logging in to Yahoo! IMAP account failed".
I understood that Yahoo was ouit of the picture - how do I clear out these recurring references. I am unable to access mail at all unless through Webmail (where the same user name and password work!)
I've just about had it with BT.  Over a hour "chatting" to someone in India yesterday was a pain, and now several hours today. Can someone help, please?

Answer 1

wedding wrote:
Quelch, whilst I'm sure that your 'fixes' work (at the moment I have not been migrated or re-migrated) the problem is surely that BT/Openwave have made an unholy mess of this migration. I have a feeling that it might be better for BT to state the blindingly obvious, apologise profusely, give us all a free month's broadband (some people who have complained have been given this but I suspect not all) and send a general e-mail and advertise on other media that their e-mail service will close down for 1 or 2 or however long they think it will take to fix it and then FIX IT!!!!
I absolutely agree - I'm just trying to try and help people with the diagnosis bit - because the basic 1st tier customer support from BT is so awful (and has been for a long time) - and communications with customers has still not ever been prioritised by management. But I see no signs of that ever changing.
My starting point is that the system is in meltdown regularly and that this has gone on for years. The migration is an unmitigated disaster, and the whole signin process has become impossibly complicated - particularly the business of BT ID versus individual email account access.
Again - I have no confidence of anyone coming up with solutions and I have no expectation that BT will ever tell me what is actually happening.
A long time ago I took the precaution of finding 3rd party email, and gradually switching all my contacts to it.
I have NO data on the web interface, nothing in the folders, no contacts, and all accounts are set to forward mail without saving copies, to my 3rd party provider.
I still dread the thought of migration eventually hitting me - I shall try and avoid using webmail at all until the whole thing has settled down and hope my pop3/smtp access is not trashed during the process. I expect the forwarding settings to my 3rd party provider to be lost during the migration but hopefully that will only affect the spam, as I receive virtually no legitimate email on any BT accounts.
BT like other large ISPs regard email as an inconvenience and an expense. It is not contractually obliged to make it work, so it becomes a simple matter of PR damage limitation. Hence the lack of information. It's always safest to say nothing, and with no contractual issues that they could be sued over, that method works. They won't lose enough customers to affect the bottom line, and they will collect far more than they lose, with the loss leaders, cheap broadband offers and TV packages.
Are BT worried? I don't think so. Their ex CEO is a Government minister with a peerage.