How to get ride of a virus on yosemite
Product: MacBook Pro (13-inch, Early 2011)
Processor: 2.3 GHz Intel Core i5
Memory: 4 GB 1333 MHz DDR3
Storage. 1 TB
Operating System: OS X Yosemite. 10.10
I had been downloading some software to try fix my android phone, and I'm positive that I download 1 or more virus. I was able to get rid of the adware. But since the download my computer has been running much more slowly, sometimes freezing all together.
Also just now I lost control of my mouse. The pointer started moving of it's own accord and opening other all kinds or programs and files. I immediately did a hard shutdown. It's back up and running but I expect I'll run into the problem again. At the time I was using a VPN connected to Malaysia.
How can I find and destroy any leftover viruses on my system?
Start time: 17:29:21 03/20/15
Model Identifier: iMac12,1
System Version: OS X 10.10.2 (14C1510)
Kernel Version: Darwin 14.1.0
Time since boot: 7 minutes
SATA
WDC WD5000AAKS-402AA0
Bluetooth
Apple Wireless Keyboard
Apple Magic Mouse
Diagnostic reports
2015-02-25 com.apple.WebKit.WebContent hang
2015-03-01 PluginProcess crash
2015-03-01 com.apple.preference.network.remoteservice crash
2015-03-01 fontd crash x3
2015-03-11 callservicesd crash
Log
Mar 20 12:02:51 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Mar 20 12:02:52 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.1163: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Mar 20 12:02:52 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.1163: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Mar 20 12:03:19 ALF: ifnet_get_address_list_family error 12
Mar 20 12:28:27 process com.avast.daemon[2016] thread 70950 caught burning CPU! It used more than 50% CPU (Actual recent usage: 50%) over 180 seconds. thread lifetime cpu usage 380.268364 seconds, (321.391081 user, 58.877283 system) ledger info: balance: 90007705008 credit: 380195510931 debit: 290187805923 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 176758503026
Mar 20 12:32:37 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3007: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 12:32:37 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3007: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 12:43:06 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3035: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 12:43:06 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3035: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 13:02:51 com.google.GoogleContactSyncAgent: Interval spawn of service failed: 139: Service cannot presently execute
Mar 20 13:11:38 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3087: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 13:11:38 com.apple.xpc.launchd.domain.pid.MediaLibraryService.3087: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc
Mar 20 13:17:24 ALF: ifnet_get_address_list_family error 12
Mar 20 13:17:24 ALF: ifnet_get_address_list_family error 12
Mar 20 13:17:46 ALF: ifnet_get_address_list_family error 12
Mar 20 13:17:48 ALF: ifnet_get_address_list_family error 12
Mar 20 13:17:48 ALF: ifnet_get_address_list_family error 12
Mar 20 13:21:18 ALF: ifnet_get_address_list_family error 12
Mar 20 13:21:20 ALF: ifnet_get_address_list_family error 12
Mar 20 17:22:45 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)
Mar 20 17:23:09 com.apple.dpd: Service exited with abnormal code: 75
Mar 20 17:23:32 com.google.GoogleContactSyncAgent: Service setup event to handle failure and will not launch until it fires.
Mar 20 17:23:32 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Mar 20 17:23:33 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.617: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Mar 20 17:23:33 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.617: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
kexts
com.avast.PacketForwarder (2.0)
com.avast.AvastFileShield (2.1.0)
Daemons
com.avast.uninstall
com.avast.daemon
com.kodak.aio.kcpconnector
com.avast.update
com.apple.installer.osmessagetracing
com.avast.proxy
com.avast.service
com.avast.fileshield
com.avast.account
com.adobe.fpsaud
com.avast.crashreport
com.avast.init
Agents
com.google.GoogleContactSyncAgent
com.avast.home.userinit
com.avast.userinit
com.avast.helper
com.apple.photostream-agent
com.kodak.BonjourAgent
com.kodak.KODAK
com.avast.update-agent
com.apple.FolderActions.folders
com.apple.AirPortBaseStationAgent
com.kodak.KODAK
com.apple.CSConfigDotMacCert-EMAIL-SharedServices
dylibs
/Library/Application Support/Avast/components/proxy/certutil/libfreebl3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libnspr4.dylib
/Library/Application Support/Avast/components/proxy/certutil/libnss3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libnssdbm3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libnssutil3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libplc4.dylib
/Library/Application Support/Avast/components/proxy/certutil/libplds4.dylib
/Library/Application Support/Avast/components/proxy/certutil/libsmime3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libsoftokn3.dylib
/Library/Application Support/Avast/components/proxy/certutil/libssl3.dylib
/Library/Application Support/Avast/lib/libcrypto.1.0.0.dylib
/Library/Application Support/Avast/lib/libprotobuf-lite.8.dylib
/Library/Application Support/Avast/lib/libssl.1.0.0.dylib
/Library/Application Support/Visan/plugins/PPLauncher-1.3.0.12842.dylib
/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.7.771/_platform_specific/mac_x64/libwidev inecdm.dylib
App extensions
com.apple.iTunes.today.TodayExtension
Contents of /etc/sysctl.conf (checksum 2295721791)
kern.sysv.shmall=65536
kern.sysv.shmmax=268435456
kern.sysv.shmmni=64
kern.sysv.shmseg=64
Contents of /Library/LaunchAgents/com.avast.update-agent.plist (checksum 4192623169)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.avast.update-agent</string>
<key>Program</key>
<string>/Library/Application Support/Avast/components/update/com.avast.update-agent</string>
<key>RunAtLoad</key>
<true/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.avast.userinit.plist (checksum 84920623)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.userinit</string>
<key>Program</key>
<string>/Library/Application Support/Avast/hub/userinit.sh</string>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.kodak.BonjourAgent.plist (checksum 2625351456)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Kodak Version</key>
<string>7.1.6.10</string>
<key>Label</key>
<string>com.kodak.BonjourAgent</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/ MacOS/KodakAiOBonjourAgent</string>
</array>
<key>ServiceIPC</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.avast.init.plist (checksum 17654464)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.init</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/init.sh</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.avast.uninstall.plist (checksum 3425227779)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>PathState</key>
<dict>
<key>/Applications/Avast.app</key>
<false/>
</dict>
</dict>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.uninstall</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/autouninstall.sh</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
...and 3 more line(s)
Contents of /Library/LaunchDaemons/com.avast.update.plist (checksum 3870293393)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.update</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/components/update/update.sh</string>
</array>
<key>StartInterval</key>
<integer>600</integer>
<key>ThrottleInterval</key>
<integer>10800</integer>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.kodak.aio.kcpconnector.plist (checksum 1722687283)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Kodak Version</key>
<string>1.0.8.0</string>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.kodak.aio.kcpconnector</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Printers/Kodak/CloudPrinting/KCPConnector</string>
<string>-d</string>
</array>
<key>ServiceIPC</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-EMAIL-SharedServices.Agent.pl ist (checksum 2871207185)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>com.apple.CSConfigDotMacCert-EMAIL-SharedServices</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>LowPriorityIO</key>
<true/>
<key>Nice</key>
<integer>10</integer>
<key>ProgramArguments</key>
<array>
<string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>
<string>-l</string>
<string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>
<string>-u</string>
<string>EMAIL</string>
<string>-t</string>
<string>SharedServices</string>
<string>-s</string>
</array>
...and 4 more line(s)
Contents of Library/LaunchAgents/com.apple.FolderActions.folders.plist (checksum 1189540302)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.FolderActions.folders</string>
<key>Program</key>
<string>/usr/bin/osascript</string>
<key>ProgramArguments</key>
<array>
<string>osascript</string>
<string>-e</string>
<string>tell application "Folder Actions Dispatcher" to tick</string>
</array>
<key>WatchPaths</key>
<array/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.avast.home.userinit.plist (checksum 4037685755)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.home.userinit</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/Avast/hub/userinit.sh</string>
</array>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist (checksum 2135155192)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.GoogleContactSyncAgent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/ A/Resources/gconsync</string>
<string>--sync</string>
<string>com.google.ContactSync</string>
<string>--periodic</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 72695614)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.kodak.StatisticCollection.plist (checksum 3132310684)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.kodak.StatisticCollection</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Printers/Kodak/AiO_Printers/KodakStatisticsCollection</string>
<string>-s</string>
</array>
</dict>
</plist>
Global login items
/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app
/Library/Application Support/ArcSoft/Connect Service/ConnectService.app
Firewall: On
Nets
en0 192.168.1
en1 192.168.1
Listeners
cupsd: ipp
Wi-Fi
link auth: none
User login items
Garmin Express Service
- /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
iTunesHelper
- missing value
Safari extensions
1-ClickWeather
- com.twci.safari.oneclickweather
AdBlock
- com.betafish.adblockforsafari
Add To Amazon Wish List
- com.amazon.safari.wishlist
Better Facebook
- net.betterfacebook
GoldenBoy
- com.gold.safari
My eBay Manager
- com.ebay.safari.myebaymanager
Restricted files: 311
Lockfiles: 46
Elapsed time (s): 398
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com.something.agent.plist
where the word something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same word you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it
I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it
There is no need to download anything to solve this problem.
You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself. -
How to get rid of the java update virus?
Everytime i go on a web page something pops up saying to install Java Runtime Environment in order to web content and it gives me the option to click more info (to go to the page to download the Java Runtime Environment) OR ok. Before i clicked ok until it continued to pop and and began to annoy me so i decided to install it. It still pops up and won't go away. I found out it is a virus and i don't know how to get rid of it.
PLEASE HELP!Most likely, you have a web plugin that depends on the Java runtime distributed by Apple, such as the Facebook video calling plugin or the "NexDef" plugin for watching baseball streams. If you no longer need the plugin, remove it. Otherwise, install Java.
-
Hi, I have this green mark (with pointing arrow looks like a link) on some words show on my window screen when I open a web page, I wonder if it is a virus link or such. Need help how to get rid of it. Here's the example:
WING
GAMES
MAJORITY
ThanksIf the third link you posted (the link containing the word "majority") does not look like the following then you inadvertently installed adware.
That particular page should resemble the following:
The word "majority" in the third paragraph should not be a link and should not have the green icon associated with it.
To learn how this may have occurred, and how to prevent it from occurring in the future, read How to install adware
Most so-called "news" websites are nothing more than entertainment outlets that cater to prurient interests, and contain advertisements that leave the user about three clicks away from installing junk. If you decide to frequent those websites, Safari's "Reader" feature helps minimize that exposure.
Try it: -
How do I get rid of this virus:Trojan=JS/Medfos.A ?
I use Microsoft Essentials for security. Perhaps it is not the right one? I don't know what to use for security or how to get rid of this miserable virus. Can you help me?
''E-mail removed for privacy -M''
Thanks you in advance for your help,
shulamitHi,
If you use MSE, you should scan your computer for viruses. Do a full scan so you can get a thorough scan of your system.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner] -
How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?
How do I get rid of a virus I mistakingly got from a site called 'firstrow.eu'?
Ru-tang wrote:
Ok then one last dumb layman's question...how do I rid myself securely of mackeeper/cleanmymac/norton? Does my Mac have an uninstaller or do I just dump them securely into the trash from Applications in my finder?
How you remove an app depends on the app. There's no built-in uninstaller in Mac OS X. Apps that were purchased through the App Store can just be dragged to the trash. Apps that required an installer should also require an uninstaller, and that uninstaller should be provided by the developer. Apps that are installed just by dragging to the Applications folder are a bit of a gray area... they should be removable just by dragging them to the trash, but sometimes such apps will install things that run in the background and that need removing. You'd need to see if the developer has removal instructions or an uninstaller.
There are special cases, of course. MacKeeper, for example, requires an installer, but has no uninstaller. Instead, you just drag the app to the trash, and a component of MacKeeper will notice that and ask if you want to remove it.
To remove Norton, you need to run the original installer, which will offer to remove Norton if it's already installed. If you don't have that installer, you can re-download it or check with Symantec about an uninstaller.
As for CleanMyMac, here's what the developer has to say:
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
As a general rule, when dealing with apps from outside the App Store, you should always find out how an app is properly removed before installing it, as some apps from irresponsible developers may need - but not have - uninstallers. If an app doesn't have an easy removal process, you should think very carefully before installing. -
Recently I received a RCMP UKASH virus on my iPad mini. How do I get rid of the virus?
Recently I received a RCMP UKASH virus on my iPad mini. How do I get rid of the virus? Also will it affect anyone else's mobile devices?
Your iPad cannot get a virus, so there is nothing to clear or clean up. Read this discussion and while it has nothing to do with the iPad, see Thomas Reed's response at the end of the thread.
https://discussions.apple.com/message/22630660#22630660 -
A virus called "flash player pro" has entered my iPad. I cannot access Facebook, Yahoo, or iTunes. How do I get rid of this virus?
Your iPad does not have a virus unless it is jailbroken. Close all apps nd reset your iPad. Clear Safari as well.
Go to Settings>Safari>Clear Cookies and Data.
Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I was just browsing on the internet. opened a website called watch32.com and another window opened saying i have a virus. i have done a scan using clamXav and it says that there is no infected files but when i go to the console it says the know virus number. how do i get rid of the virus?
Kyri1 wrote:
Download AVG AntiVirus For mac
DO NOT download AVG. As has already been pointed out repeatedly, this is not due to a virus, and AVG is no good on the Mac anyway.
For details on exactly what's going on here, see:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.) -
How do i get rid of CHATZUM virus i downloaded along with winebottler
how do i get rid of CHATZUM virus i downloaded along with winebottler
Thoms may be on to something. Check if you have the Nation toolbar. If so:
From contributor Fishifishi: How to uninstall the Nation Toolbar:
http://search.nation.com/faq.html
How do i uninstall Nation from Mac? (Safari, Firefox, Chrome)
1. Open Finder
2. Select Applications
3. run "Nation Toolbar Uninstaller.pkg".
4. Complete the steps and restart the browsers.
if you want to do the uninstall manully in FF you can use the below instructions:
*Attention FireFox 13+ user - homepage/newtab on uninstall is not removed
please follow these steps -
0.1. first uninstall Nation as detailed above
1. in the address bar type about:config
2. in the search box type homepage
3. you will see an item browser.startup.homepage
4. Right click on the item and press Reset
5. in the address bar type about:config
6. in the search box type browser.newtab.url
7. Right click on the item and press Reset
8. in the address bar type about:config
9. in the search box type keyword.URL
10. Right click on the item and press Reset
*Manual uninstall for Firefox
- if you are not Admin of your computer
1. Click the Firefox logo on the top left side (where the white arrow is)
2. Click Add-ons
3. Select Extensions on the left side
4. Find Nation and click the "Remove" button
5. it will ask you to restart firefox and you are done. -
Sound Virus - Any suggestions on how to get rid of it
The last couple of days I have sound playing in the background that is not from any program I'm running. Sounds like a **** playing but sound only no video. Any suggestions on how to get rid of it?
HI,
If a widget isn't the culprit, open System Preferences/Universal Access and selec the Seeing tab.
Make sure Voice Over is not selected.
Carolyn
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