How to get the Apps tab in CC to connect?

I have been trying for some time to upgrade my lightroom and get illustrator in Adobe CC but when I try to connect I just get the spinning wheel and it will not connect. Also in Preferences, "Apps" is greyed out and won't connect. I've tried switching off my antivirus and firewall but it still doesn't connect. Please help.

Please check
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Hope it helps you.
Regards
Rajshree

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