How to get the refund with the RMA#?

I have an RMA# from January 27th on a purchase of the photoshop product in which I inadvertently ordered 2 not one and as\ked for this to be cancelled so I could order one; this was all done on line and so far all I have is a note this is being processed, but it is still on the Visa account, I cannot find a number or anyway to contact a customer service rep; I am totally discouraged by your service, which is annoying at best since I did want to have this product. Your page is unusable.

I Googled "adobe support chat", and got this:
Adobe Connect Chat Support
They should be able to direct you to the right person at Adobe.

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