How to handle error message

I recently had to download driver as printer stopped printing - got printer to print but still receiving message:
"Runtime Error   Program:C:\Program Files (x86)\HP]Digital Imaging]bin\HPQKYGRP/EXE     -This application has requested the Runtime to terminate in an unusual way.  Please contact the application's support team for more information.
What do I do with this??? I am way over my head.
Help please.

Hello Cathyvi. I understand you are experiencing a runtime error. Could you please explain when the error occurs? Could you also provide the following information:
1. The printer model number. If you require assistance locating this information, please reference this website: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bpy21016
2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
I look forward to your response.
Mario
I worked on behalf of HP.

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