How to Handle NET, Return Phone - Verizon Wireless Store vs. Wireless Zone

Background:
My wife needed a new phone and we had available a NET credit on the her number for a new phone we were currently on a Month-to-Month since the original contract was up. She chose a Samsung Reality phone. We dropped one line of the Family plan (from 4 to 3 lines) because we would now be paying 9.99 monthly for data plan required on the new line and the secondary line wasn't being used anyway. New 1400 Family plan + 9.99 monthly data plan is activated with corporate discount.
My wife has been using the Reality and doesn't like the touch wizard features and the way the phone answers the call as she's pulling it out of her pocket (among other things). We are within 20 days of the original purchase/upgrade and went back to the VZ store to return for an LG Chocolate Touch - which my wife like's better. It was a Friday - clerk says no phones in stock and if he orders it will be Tues/Wed before he can get the phone. We decide to come back the next week (Tues). Clerk let's us know the LG Chocolate is not available within 500 mile radius (he thinks it's being discontinued). My wife does not like the other available phones and/or the 29.99 data plan requirements on some phones. Now What!
Her brother contacts his preferred provider - Wireless Zone. They say they have the LG Chocolate in-stock and can make the switch.
Now I'm concerned about the return of the original upgrade phone to VZ store and then being able to get the NET discount on the LG Chocolate (after getting credit from VZ store - $35 service charge).
Can the authorized reseller apply a NET if the original upgrade phone is returned and roll the contract on the corporate discount?
Thanks for any help!

That would depend on the policies of the authorized reseller. Some honor the NE2, some do not. When you use an authorized reseller, you are actually signing TWO contracts, and Verizon's is secondary to the reseller's - read everything carefully so you know what the rules are and what your options are.

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