How to handle "UTF8Encode not loaded"

Helo everyone,
I have a web-based application(using jsp),when it strats there is a message showed in the left fram: UTF8Encode not loaded.
For almost of us don't have the problem,but the only one whose computer show that error message is our boss :(
Please help me.Thanks in advance.

Ugh, tough position to be in:-)
You will need to tell us more. What makes the bosses computer different? What browser and version? Do you have any applets on your web pages? Is everything up to date as the other computers?

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