How to handling the SLA in Solution Manager

Hi Experts,
I am Workfiow consultant. Presently working on solution manager SLA .Timings for SLA is already maintained in CRMD_SERV_SLA for response and resolution times based on priority. Now the requirement is to notify the users when the SLA is breached and SLA clock should be stopped for some of the statuses like SEND TO SAP , Customer Action Etc.
But by coding / workflow it seems be difficult to handle the this requirement. So is there any configuration apart from CRMD_SERV_SLA that can notify the users when the SLA breached and for stopping the SLA clock on specified status.
Any good document on Solution manager SLA configuration is appreciated. I searched in SDN but images in links not displaying properly.
Waiting for the valuable suggestion.
Thanks,
Ramu

Hi Ramu,
Please refer SLA Configuration in Solution Manager .
regards,
Nibu Antony

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