How to have @ and . on letter keyboard of iphone 4s

My iPhone 4S keyboard doesn't have the full stop or @ on the letter keyboard, yet my wife's does.
how can I set up mine to be the same.?
both phones are set to English keyboard.
thanks
darrell

You might find this helpful: http://help.apple.com/iphone/7/#/iph73b71eb
Also, keyboards tend to be somewhat contextualized by the app you are in and what you are doing with it (web forms, email, etc.). An example of where you are having difficulty might also help.

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