How to I get premiere 12 to react after clicking new project?

I reinstalled premiere 12.  How do I get it to work after clicking on new project?

Junipertree
What computer operating system are you running your Premiere Elements 12 on?
I have been battling Premiere Elements 12 on Windows 8 and 8.1 64 bit. Major issues
a. Minute or more to open File Menu/New/Project and over 1 minute for the program to close after I hit the close button. The performance of the program is otherwise acceptable.
The irony is that I have Premiere Elements 11 on the same computer that has none of these issues.
But, keeping in mind that problems with the same symptoms can (often do) have different causes, I will ask you the following
a. What computer operating system and what are the computer resources?
b. Is your video card driver up to date according to the manufacturer of the video card?
c. Do you have the latest version of QuickTime installed on your computer? Are you running Premiere Elements 12 as Run as Administrator or from a User Account with Administrative Privileges?
d. Have you shutdown Services and StartUp programs running in the background?
e. Have you looked at the problem with and without firewalls and antivirus disabled?
f. Are you installing from purchased download files from Adobe or from a purchased installation disc?
g. Do you have other versions of Premiere Elements on this same computer that are starting and running and closing without issue?
h. How long are you waiting after you click New Project? How do you shutdown the program when you find yourself in this situation? Where are you selecting "new project"...in the Welcome Screen or in the opened program using File Menu/New/Project?
Let us start here and then gauge the situation and remedies. It should be noted that, at the present time, I am not have any issues with Premiere Elements 12 on Windows 7 64 bit, only Windows 8 or 8.1 64 bit.
Thanks.
ATR

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