How to I unfreeze my iphone 5s with the itunes icon showing...after I downloaded the IOS 8

I installed the IOS 8 update last night and this morning my phone is frozen. The screen has the itunes icon showing but will not allow me to do anything, to include turn the phone off etc.

Hello SEGrady2,
Thanks for using Apple Support Communities.
The display on your iPhone with the iTunes logo and a cord indicates it is in recovery mode, and will need to be restored using iTunes.  Please take a look at the support article below for directions on how to resolve this issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Cheers,
Alex H.

Similar Messages

  • How do I delete apps from my iPhone 4s with the iOS 8 updates?

    How do I delete apps from my iPhone 4s with the iOS 8 updates?

    You simply need to press and hold the app icon on your home screen until it "shakes", then press the red icon to remove the app.

  • After I upgraded my iphone 4 with the ios 7.1.1 it locks up sending text messages.  It will send a few, then mid conversation I will have to turn my phone off and back on, sometimes a few times, before it will allow me to send or receive messages again.

    After I upgraded my Iphone 4 with the ios 7.1.1 it locks up while sending text messages.  I can usually send a few then will have to restart my phone(often more than once) to get it to send and receive messages again.  I have done a back up and complete reset and that has not fixed the problem.    Have been told that the ios 7.1.1 just isn't compatible with the Iphone 4 so that's why it is locking up so often, but I am hoping someone else may have a better answer since it can't be undone.  Thanks!

    7.1.1 is certainly compatible with the iPhone 4. Just try a reset first.
    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

    Why is the iTunes Store crash when I start in on the iPhone 5 with the iOS 07 update?

    Hi,
    Do you have iTunes 11 on your imac? What OS X do you have?
    Jim

  • After updating my iphone 4S with the ios 6, I can no longer open my apps. HELP!

    After updating my iphone 4S with the ios 6, I can no longer open my apps (Facebook, Instagram, games, Voxer, WhatsApp, Tumblr). It prompts me to enter my Apple ID. I enter my email address (what is listed everywhere as my ID) and it does not recognize that.  I wondered if it is saved somewhere as something different so I went online to find it. When I go to the support page and request my apple ID, it takes me in circles to reset my password but never tells me my ID.  HELP!

    Hello JeepJackie
    Check out the article to download your past purchases to your iPhone.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • My iPhone 5 with the iOS 7 needs to be found by merc command every time again, is there a fix?

    my iPhone 5 with the iOS 7 needs to be found by merc command every time again, is there a fix?

    I need my phone not only because it it my alarm clock in the morning, but because i use it excessively at work. PLEASE HELP !

  • HT4623 i tried to update my iphone 4 with the ios 7.  now it has a itune picture with a cord.  what do i do to fix this

    i tried to update my iphone 4 with the ios 7. now it want do anything except it has a picture of itune and a power cord. what can I do now to get my phone to work

    The picture is suggesting you plug your iPhone into iTunes on your computer using the USB cord.

  • I am using iphone 4 with the ios of 4.3.2 in bangladesh....if i upgrade it to ios 7 ,will i be able to use it in bangladesh???

    I am using iphone 4 with the ios of 4.3.2 in bangladesh....if i upgrade it to ios 7 ,will i be able to use it in bangladesh???

    7.1.1 is certainly compatible with the iPhone 4. Just try a reset first.
    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • On my iphone 4s, with the ios 7 update why icloud password is always asked every 3-4 minutes

    on my iphone 4s, with the ios 7 update why icloud password is always asked every 3-4 minutes? I'm getting crazy.

    its asking you to verify your Cloud account and you should do so.
    You can either do so by answering your own secret questions or asking for email to be sent to you which gives link to reset password.
    Has to be 8 characters minimum and at least one Upper case and One lower case letter with one numeral
    Hope this helps

  • Uploaded my iPhone 4 with the iOS 6, not my desktop Mac tells me it cannot start sync

    Uploaded my iPhone 4 with the iOS 6, not my desktop Mac (iTunes 10.7) tells me it cannot start sync - can somebody help

    The next iOS update won't change this.
    Are you able to transfer anything else from your iTunes library and computer via the iTunes sync process such as a movie, TV show, podcast, audio or print book, apps, and photos from your computer?
    What is selected under the Music tab for your iPhone sync preferences with iTunes.

  • How can I recognize my Iphone 5 with new itunes software? Its not syncing even with different apple devices?

    I need help syncing my iphone 5 with new Itunes software. It wont recognize my phone under the files tab and selecting devices they are greyed out as if it doesnt recognize the device

    this worked for me.
    PLUG your iPhone to PC and go here on your PC...Control Panel\Hardware and Sound\Devices and Printers. under unspecified you will see apple iPhone......right click on it and remove device. unplug your iPhone and replug it to your pc and iTunes should open and will see your phone.

  • HT4623 Hi why does my itunes always say "error contacting server" when i update my iPhone 5 with the iOs 6.1.3 update

    Hi why does my itunes always say "error contacting server" when i update my iPhone 5 (iOs 6.0.2) with the iOs 6.1.3 update?

    Hey Tigergirl17,
    Thanks for the question. If you haven't already done so, you may want to update iTunes to v11.1 (released on Sept 18th). After updating iTunes, you can then update your iPhone 5 to iOS 7.
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    Thanks,
    Matt M.

  • How do I sync my iPhone contacts with the Mac address book

    I just bought a Macbook Pro and want to sync my iPhone contacts.  How do I do this?

    Use the usb cable that comes with your iPhone to connect it to your Mac. Read the directions that came with the iPhone. Post in the iPhone forums where the iPhone gurus are. Google... Look to the right of your post in the "More Like This" column...

  • My laptop recently broke and I had to buy a new one. How do I sync my iphone 4 with the new laptop without losing all data?

    Hi there,
    Well the title says it all really.
    I have to sync my iphone 4 with my new laptop as the old one broke. How do I do this without losing all my pictures, music, contacts & things purchased form the itunes store?
    It seems really silly that everything gets wiped off the phone when using a different laptop. This problem must happen quite often as I am sure I am not the only person who has had a pc that has broken.
    I hope you someone can help. All the stuff on my phone is important to me.
    Many thanks

    Please search the forums. This has been covered here extensively.

  • Does any one know how to set up an iPhone 4 with out iTunes ?

    I want to get started on my iPhone 4 but my computer is not matching up with my iPhone. So how can I set it up with out iTunes.

    "my computer is not matching up with my iPhone"
    No idea of what that means, but iTunes is completely free.  If you have any problems, and the iPhone is not a stolen device, you can make an appointment with an Apple Genius, and discuss the situation.

Maybe you are looking for