How to import video files from external hard drive?

I receive an error "You're trying to import a file from a DVD or Removable Media. Please use Video Importer for importing Videos..." however when I try this I still cannot import video files.  This is extremely frustrating as we have 32 copies of this software and this is sarting to become a common issue.  Please help and many thanks.
Attached is a screenshot...

jasonkmtr
Premiere Elements 12 Mac
A few more questions for now.
Taking your particular .avi files out of the equation, can you import any other format from Add Media/Files and Folders pointed to this external hard drive? What is the format of the external hard drive? NTFS or FAT32?
It is my recollection that AVCHD.avi has always been reported as highly problematic. Yet you seem to be saying that you have no problem importing them in to the project from the desktop with the program's Add Media/Files and Folders/Project Assets to Expert workspace Timeline.
Did you purchase your Premiere Elements 12 from the Mac App Store or from Adobe? If Mac Store, what do you have Adobe Premiere Elements Editor or Adobe Premiere Elements Quick Editor or some variation thereof?
You wrote
A number of users are experiencing this issue - they connect their hard drive, load Elements, start a new project and go to add media (from the ext hard drive) using the files and folders option.
Could you supply more information on this via link(s) which have reported this issue.
Thanks.
ATR

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