How to improve the screen and audio quality on my Satellite c655-s5132

I recently bought a used Satellite C655-S5132 laptop. Although this machine is designed to run on Windows 7, it came equipped with Windows XP. The machine runs OK except for the screen which shows a distorted image and the sound which is tinny and low volume.
I suspect this is due to a software shortcoming rather than a defect in any of the hardware. The image distortion may be due to the fact that this laptop comes with a wide screen with an aspect ratio of 6:9, whereas the Windows XP operating system that is currently installed on this laptop is set at an aspect ratio of 4:3 and doesn't allow me to switch to the other aspect ratio.
As a result, the image fills the entire screen but appears to be stretched horizontally. As for the audio, I checked the volume settings and they are all set at their upper limit.
I have done the following:
1. I did a system check which shows that there are 2 drivers that need to be updated: video controller and video controller (VGA compatible). But when I prompt the machine to install updated drivers it gives me a failure code 28 "device not installed properly".
2. I ran 2 driver software programs: one shows that for both video controllers "the manufacturer is unknown" and "drivers are not installed", and the second shows that the driver is installed but needs to be updated.
3. Searched the web for the right drivers and found that for this machine running on Windows XP (32 bit), Intel produces a graphic driver, GMA 4500.
4. I tried to download this driver from the Intel website but the installation process failed. Perhaps it failed because Toshiba has specified a custom version of this graphic driver that can only be downloaded from its own website.
5. I searched the Toshiba website but was unable to identify the drivers for sound and image for this machine.
Could anyone help me find the right drivers on the Toshiba website that would allow me to: (i) change the setting for the aspect ratio and in doing so get rid of the image distortion, as well as improve the overal picture quality, and (ii) increase the audio volume and improve the overall sound quality?
Thank you.

Satellite C655-S5132
Downloads here
My advice is to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are properly preinstalled. Windows is preactivated.
You can obtain recovery discs from Toshiba. Scroll down to Get Recovery Media here .
For instructions, see the section Restoring from recovery DVDs/media, which begins on p. 71 of the User's Guide.
Satellite L640/L650 Series User’s Guide
-Jerry

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