How to increase download speed

had trouble connecting to internet through my Blue ray player.  Sony had me go to www.speedtest.net to run a test.  I was getting 2.20mbps for the dowload and 8.02mbps for the upload.  He questioned why this so low for the download and so high for the upload.  Sony asked to contact Verizon to see how to change these numbers.  Any thoughts?

First Question: Is this a wired or wireless connection?
Second Question: What speed package are you provisioned for? 
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