How to inform and escalate problems to SAP
Dear Friends,
How to mail SAP to get their help to solve problems beyond our knowledge. I have user login in service.sap.com, and I want raise some issues to SAP. And if SAP doesn't respond as per the given priority how and where we could escalate problem. Please help me to clarify these things. your help will be highly appreciated.
Thank you
Raghu Ram
Hi Raghu Ram
Follow the steps, It may solve your problem:
1. Copy following url into web browser : <b>http://service.sap.com/message</b>
It will ask you for your OSS ID and password .
A Screen which contain a push Button Select System displayed .
2. Push the Button Select System .
It will open a sub screen in which there will be a hierarchical structue which looks like
- <Your SAP Customer Number >
-<SAP Installation number for a specific product1 >
<radio Button><System SID1 for which you have registered a license>
<radio Button><System SID2 for which you have registered a license>
+<SAP Installation number for a specific product2 >
+<SAP Installation number for a specific product3 >
Here + indicate that you have a sub tree .
Specific product like SAP R/3 T for Services , SCM , CRM , ERP etc
3. Select the system for which you need to log a message
It will take you to message screen screen.
4. Select you domain for problem for example Basis problem with Database where dataBASE IS oracle then Message type will be BC-DB-ORA
5 Select priority of Message
6 . Write Message and send it to SAP
Thanks
G. Lakshmipathi
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I have another kind of problem with Firefox
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==
When i tried to install DownloadHelper this happened Firefox could not install the file at
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Just once or twice
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Version
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Profile Directory
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about:plugins
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about:buildconfig
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Problem with Send and Receive Emal In SAP System
Hi gurus!
I have a following quote:
Dear !
I have a problem with send and receive email in SAP system following :
I want to test send and receive email in local network at my company. I
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fes.com
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For example:
Login system SAP with Basis01 account (with u1Afes.com ) -> tcode SBWP ->New Message -> send to u2Afes.com
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To receive email from Basis01 (with u1Afes.com )
Please help me now
Thanks
I replace "@" with "A" because of banning email of this forum.
This quote is about sending email in local network. And we can't receive any email from the outside email address. Addition if I wanna send email to internal email in Internet (we've just tried with email address in local network) What should I config in SAP and Exchange ?
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Regards
An NLP
Edited by: An NLP on Apr 6, 2010 7:03 PMHi,
This problem is a classic problem of mail routing via Exchange. Exchange like most mail servers use the domain part of the email address as a means to route mails. So I will make an assumption that your main company mail addrss is "User @ fes.com".
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Hello,
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Best regards
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U can fined some information in table DD08L.
Max
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