How to install CC Photoshop/Lightroom 5 to MAC

I purchased the one year CC for Photographers last week and I have not been able to install the Photoshop or Lightroom 5 to my MAC.
When I go through the download process I keep on getting and ERROR, which says:
Exit Code:7
Please see specific errors below for troubleshooting BUT is states NO fatal errors or NO errors.
I get the same error when installing Lightroom 5. What am I doing wrong.
Can someone please help me.
I am unable to connect with Customer Support. They call wait is 1.5-2hours and have not been able to speak to anyone!
I've paid for my monthly membership, but not able to use products.
Thank you!

Avalonblue702 please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to review your installation log files to locate your exact error.  I would also recommend that you review Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html which discusses the Exit Code 7 error.
Finally please see the announcement at the top of the forum regarding possible Lightroom installation difficulties.

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