How to install external microphone on windows 8.1 hp envy 17 17-j010ep

how to install external microphone on windows 8.1 hp envy 17 17-j010ep
the problem is that on the device manager sounds
it shows the external microphone but i cannot activate it, when i do activate it stays deactivated with a down arrow red

Hi Apedrodinis,
I understand you are having issues with the microphone using Windows 8.1 on your HP Envy 17 17-j010ep. Here is a generic document on resolving microphone and line-in problems Windows 8.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03421813&lc=en&product=5397916&tmp...
Hope it helps.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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