How to install help file on local PC

Dear All,
One of our customer's local machine has problem when open the help file. The help file said navigation to the webpage was canceled. They are on SAP2007 PL49
Tried
1) Download from the shared folder - not helpful
2) Delete the help folder and copied from the shared folder and install from local - not helpful
3) Open the help file in IE directly - can be opened
Thank you in advance.
Regards,
Yuka

Yuka,
Have you checked this thread?
Re: Regarding Help File *F1*
Thanks,
Gordon

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