How to install IDC PDF Converter?

Question

Good day!
I want to convert some video via Oracle WebCenter Content Server, Inbound Refinery Server and Telestream FlipFactory.
When I start check-in and conversation, it gives to me file with "GenWWW" status. I saw Inbound Refinery Server - there are I have an error stack:
+"The 'OutsideIn Technology' conversion is unavailable because the ActiveX control failed to register. System error: Access is denied.+
+The required printer 'IDC PDF Converter' is not installed. Queue monitoring will be turned off.+
+Conversion queues not being monitored and will not be processed."+
In Oracle Docs (http://docs.oracle.com/cd/E23549_01/doc.1111/e10800/c03_pdfi_all.htm 3.3.3.3) I saw next solution of this error:
if "The IDC PDF Converter printer is not installed." - "Install the IDC PDF Converter printer."
I found a pdf converter installation manual (http://docs.oracle.com/cd/E10316_01/refinery/refinery_doc_10/documentation/addons/install_admin_pdfc_10en.pdf). It tell me:
+"If you are installing on Windows and want to use third-party applications or Outside In X to create PDF files, you must also install the PDFConverter component (PDFConverter.zip). This enables the Convert to PDF using thirdparty applications and Convert to PDF using Outside In options."+
But I haven't got a PDFConverter.zip file. Where can I take it?
thanks a lot

Answer 1

Hi Michael
Which version of UCM are you using? I know that when I had this issue in a 10gR3 environment, I had to log onto the server that hosted the IBR process (using the credentials that run the IBR process), and add a printer - any printer. There was an issue where IBR needed some printer drivers to complete. Not sure how you would do this in a 11g environment as IBR is hosted on a managed server.
Hope this helps.
A