How to install InDesign CS4 Upgrade from PageMaker

on a new machine when the PageMaker s.n. fails during the activation.  InDesign is looking for the remnants of this program, but it can no longer be installed on my machine, so I must use the serial number, which the installer will not accept.

why can't you install pagemaker?
what version?  what's your os?

Similar Messages

  • Installing InDesign CS4 upgrade from Pagemaker 7.0

    I have purchased InDesign CS4 upgrade from Pagemaker 7.0.  I have also purchased a new computer on which I have installed it. When I run
    CS4 it offers me a trial version or enter a serial number.  I entered my PM7 serial number but that doesn't work.  Do I need to
    have PM7 installed before I install CS4 for this to all work?  If so, do I now need to uninstall CS4, install PM7, reinstall CS4 and then uninstall PM7 after it all works??  When I've used an upgrade before it hasn't need the actual files to be on the PC just the serial number.  Running Windows XP Professional. Adobe support didn't help at all!!

    I think you may need to call customer service. There have been a number of reports of trouble installing the PM to ID upgrades, often due to odd serial numbers carried forward from earlier PM installations.
    That said, I think the first time you are asked for a serial number it is probably the number of the CS4 upgrade that you need (since the other option is as a trial). Presumably you have that number becasue you paid for the license. After that I would expect the installer to look for PM or ask for the disk or serial number. Having the PM disk will probably help.

  • Unable to install InDesign CS4

    I'm the It person that has to install software for my users and here's today's headscratcher.  My user has InDesign CS2 installed and working on his XP computer.  I try to install InDesign CS4 upgrade and the installer says it can't find the previous version in the standard location.  It's there, I checked.  Anyway, I offer it the serial number that I got off Adobe's own licensing website.  The installer says nope not a valid serial number.  Remember this came from Adobe's own website, but whatever.  I install the demo version, try to license it and it still can't find the working CS2 installation and won't take the CS2 serial number.
    So tell me how am I suppose to get CS4 Upgrade to install in this scenerio?

    First -- don't even ask.
    All the answers are YES.  I have adequate hardware.  Brand new MacBookPro.  Lots of RAM, hard drive space. fast Intel Core Duo.
    Have spent the equivalent of, I think, 143 weeks talking to Adobe (a) tech support and (b) customer support folks who all say and do the same thing:
    1) Send canned, prepacked responses that ignore your original message
    2) Act surprised to learn that the InDesign installer STILL HANGS UP WHILE "CHECKING SYSTEM PROFILE...."
    3) Recommend all kinds of bizarre, ridiculous solutions --- implying it's probably the customer's fauilt.
    4) Don't speak good English
    5) Never  check back to see if the problem is solved or the customer has decided to throw himself (and his adobe software) off a cliff
    Personal judgments are totally unfair, of course.   But in the spirit of unfairness, what Adobe provides is  Adobe's unspeakable indefensible handling of this situation in specific -- and customer service in general.
    Its customer base is riddled with customers who've paid for and received a NONWORKING product.  A defective product. Period.  If this were a prescription drug or a car, the govt would have ordered recalls by now.
    Adobe's labrynthine, convoluted recommended "fixes"  (delete and reinstall all your Adobe products....reinstall your system software .... go stand in the rain and burn incense .... whatever) is like Ford Motor telling the customer:  "Yes, we admit the defect.  But, hey, at least we feel bad about it. Why don't you try selling your car and buying a new one."
    Am a syndicated newspaper columnist.  Have already got the draft of a very funny 700-word commentary to distribute about this.  Adobe will hate it. But I'm sure we'll both get over it.
    Eeegads.
    Dear Adobe:
    For the record, only  SOME of the people with the Install/Setup issue (installer freezes at about 90% while checking system profiler) have inadequate hardware. Most have adequate hardware.  We've all  read the bulletins and bulletin boards. So has Adobe.  We know it; Adobe knows it.  Adobe knows it because ALL OF US HAVE SPENT HOURS ON THE PHONE WITH ADOBE ONLY TO CONFIRM THAT (A) OUR HARDWARE IS MORE THAN ADEQUATE AND (B) THEY HAVEN'T A CLUE WHAT WE SHOULD DO.
    This is one the largest software makers in the world.  They have enough programmers and engineers on their janitorial staff to fix this...make the nightmare go away.  How?  Produce a NEW installer that is not affected by whatever it is that is affecting the current one!  (I'm a genius, right?)  Or a two-part installer that first scans and fixes the obstacle, THEN installs InDesign. (I'm also flexible)
    Adobe's failure to do this -- more than eight months after being made  aware of the problem -- is not one of this company's finer moments.
    David Chartrand  My new email is:  [email protected]
    journalist
    Kansas City
    On Sep 21, 2009, at 8:17 AM, Bob Levine wrote:
    The simple fix is to read the system requirements before buying software. While some users have gotten CS4 to run, the G4 does not meet the system requirements for InDesign CS4.
    You should also take note that Adobe has already announced that future versions will be Intel only.
    It's time to consider new hardware.
    Bob
    This message was sent to: [email protected]
    To post a reply to the thread message, either reply to this email or visit the message page:
    http://forums.adobe.com/message/2262510#2262510
    --end--
    David Chartrand
    913-768-4700 (office)
    913-653-2686 (cell)

  • How to install InDesign upgrade over PageMaker upgrade

    Perhaps I'm the only one in the world with this problem (so I've been told by customer support) but here goes...
    I purchased PageMaker version 5 back around 1997. Since then, I purchased several upgrades so that I'm now at PM version 6.5. I just purchased InDesign CS4 as an upgrade to PageMaker. However, I can't get it to install because my PM 6.5 is an upgrade. If you are familiar with the PageMaker upgrade process, the upgrade searches the machine for an earlier version and uses its serial number. The serial number my PM 6.5 is displaying is the original version 5 serial number. There is no new serial number in the box for the PM 6.5 upgrade.
    Calling customer care has been a total waste of time because:
    1) Language barrier
    2) Even though I'm staring at the PM 6.5 "About" screen and reading them the serial number, they insist I don't have version 6.5 - just one step short of calling me stupid or a liar.
    3) They need my e-mail address from 11 years ago to confirm registration of PageMaker. I didn't have an e-mail address 11 years ago - I registered the product over the phone. They tell me without the e-mail address they can't help me.
    4) They asked if I had a customer ID number from 11 years ago, which I happen to have in the original box. When I gave it to them, they tell me it isn't a "real" customer ID.
    5) I can't get them to transfer me to someone who understands any of the above. They just tell me to call back when I can find my original e-mail address (the one I never had) else they can't help me.
    I've invested thousands of dollars in PageMaker, Premiere, After Effects, and a host of other Adobe products, which I've registered and they can't find me in their system at all. This is nuts! [/ rant off]
    So, can anyone point me to someone in Adobe who understands the upgrade and licensing methodologies used in their former upgrade packages or understands how to look up a very long time customer in their CIS database so I can get my new InDesign installed and registered? Any help will be appreciated.

    I wanted to post a final report on my issue. I'm not one who gives up when confronted with ignorance (or lousy product support) when there is a principal at stake. After months of battling the "know nothings" in Adobe technical support, I finally wrote a formal letter to introduce Adobe management to my attorney who was of the opinion that I was entitled to either a product activation or a refund with additional compensation for my lost productivity (which I well documented) and legal fees. Upon receiving my letter and pondering their choices, Adobe called me and agreed an activation seemed like a reasonable solution. They provided me with an activation code, which I'm pleased to say worked.
    If you go to the product support licensing page at http://www.adobe.com/support/service/ there is now a link on the right side of the page titled "Resolve previous version serial number issue when installing a CS4 upgrade". As such, Adobe is now aware this is a real problem. If you're experiencing the "old serial number carrying forward" problem as I did, first try the instructions provided by the link. If that fails, you need to call customer support (do not call technical support) and tell them you need to activate your InDesign using an override.
    Adobe support will take you through a procedure that consists of hidden key strokes and mouse clicks. Take good notes as you will need to remember the procedure if you should ever need to re-activate the installation. The procedure will open a challenge code and activation dialog. They will ask for the challenge code and your InDesign serial number. From that, they will generate an activation code that will bypass the normal [previous product] checks and activate your installation.
    SPECIAL NOTE: When customer support gives you the activation code, write it down, along with the date. The activation code is somehow tied to the date. I learned this because I had a hard drive failure a few weeks ago and needed to re-install everything on my new drive. I first tried to re-enter the activation override code with no luck. After sitting on hold with Adobe customer support for two hours, I got the idea to change my system clock back to the date I received the activation code. Much to my delight it worked! So, if you should ever need to re-activate your InDesign, remember to set your computer clock back to the date you received the override activation code and follow the override procedure (referring to the good notes you took the first time).
    I hope this helps others who are trapped in Adobe support purgatory with this issue.
    Cheers!

  • I just bought a new computer and want to load in photoshop from the old one.  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I can't figure out how to install the CS5 upgrade.  Any advice?

    How do I transfer photoshop from one computer to another?  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I cannot figure out how to install the CS5 upgrade.  Any advice?

    karen2179 wrote:
    If you are able to use adobe products on two computer do I really need to deactivate or uninstall CS4?
    No, but it may help the chances of a successful installation.
    karen2179 wrote:
      Just as an aside - I have been getting messages on here from Adobe Admin saying that CS5 cannot be reinstalled because everything is now in the cloud and that for $350 I can buy CS6 to install on my new computer.  What?  Am I getting spammed on Adobe's site here?
    Where did you see that?

  • Need to reinstall InDesign CS4 upgrade on new laptop after laptop where loaded crashed.  No longer have serial number for prg from which upgrading.

    I have a copy of InDesign CS4 which is an upgrade from PageMaker.  The computer on which it was installed totally crashed & nothing on it is available to me anymore.  I have the load disk for CS4, but no longer have any of the PageMaker information (serial #, version) it needs.  How do I get it installed onto the new computer? 

    So, how do I do this if Adobe wants to tie everything to an email acct?  Both of my registered products, old & current (except reader, of course) are tied to the email addr that no longer exists.  How do I find those?

  • Upgrade from PageMaker to InDesign. What version is best and will old serial number work?

    I'd like to upgrade from PageMaker 6.5 to InDesign. Should I wait for InDesign C S5. Will InDesign C S5 support PageMaker? Or should I upgrade to InDesign C S4? And if I have an old serial number for PageMaker 6.5, how can I complete the upgrade? I understand the older PageMaker serial numbers are no longer recognized.

    I understand that Adobe is already selling InDesign CS5 and therefore you would have no choice if you want to upgrade. I would think that the easiest way of finding if your PM serial number applies for an upgrade is to try buying an upgrade. You don't need to complete the purchase if you don't want to.

  • I have Creative Suite 3 Master Collection. Am trying to install Photoshop CS4 upgrade. It will not accept any of the serial numbers from my Creative Suite 3 Master Collection. The upgrade is for Photoshop CS 4 only

      Need help installing Photoshop CS4 upgrade. I have Adobe Creative Suite 3 Master Collection installed on my computer. When trying to install Photoshop CS 4 upgrade. I am ask for serial number of Photoshop CW, CS2, & CS3 I put in the serial number from my Creative Suite 3 Master Collection. None of which are accepted. What do I need to do to accomplish upgrade?

    When you purchase a Creative Suite collection, you can't run an upgrade on an individual product within the Suite. You have to upgrade the entire collection.
    You could purchase a copy of Photoshop CS6, or a subscription to Photoshop which can be as little as $9.99 with the Photography plan to the Creative Suite.
    Adobe no longer sells upgrades to CS3 or CS4.

  • Indesign Upgrade from Pagemaker

    Hello I recently purchased a upgrade to InDesign CS 5.5.  I own Pagemaker 6.5, but that is not one of the options to upgrade from in the drop down menu.
    It should be an option to upgrade from correct?  Indesign CS 3 4 & 5 appear in the drop down for software to upgrade from.  Is there any reason why Pagemaker does not appear as an option to upgrade from?

    Upgarde to Indesign cs5.5 from pagemaker 6.5 is valid.....you are facing this issue because when you purchased the product you chose the upgarde from the previous Indesign vesion rather then chossing it from Pagemaker , or you might have missed this option .
    You need to contact Adobe support to sort it out as it is a valid upgarde it just that you choose the wrong upgarde path..which is not the majot problem.

  • InDesign CS4 vs. PageMaker

    I work for an agricultural equipment manufacturer. We are a bit behind on new software because most of what we publish is fairly simple. We primarily use PageMaker for our assembly instruction manuals and FrameMaker for our operator manuals. We prefer the ease of use and flexibility that PageMaker has over FrameMaker since most of our assembly manuals have to be eyeballed as far as layout goes. My main question is how does InDesign CS4 compare to PageMaker and is it a significant enough change to warrant upgrading?
    Currently running PageMaker 7, FrameMaker 7.2
    Windows XP SP3

    Jeremiah -- I recently updated from PM7.01 to IND CS4. The issue isn't one of capability or even learning the new capabilities. Clearly IND CS4 has some great new features. It is about learning the way some actions now work (TOC, for example, is very frustrating). It is also about screwing around with the shortcuts that either no longer exist or have been changed ever so slightly (a 3-key shortcut instead of 2-key) or the apparently greater desire by the younger generation of software developers to operate everything as a game (requiring dexterity with keyboard [for those of us who actually write] AND mouse simultaneously) whereas most everything in PM could be reduced to elegant keyboard shortcuts thereby yielding better productivity. My biggest "search" I'm working on today -- trying to figure out why I can't engage a context menu with a click on a graphic and actually change the link from one file to another in one fell swoop [like the PM7 "link info" context menu item] and, while I'm at it, find out why the CS4 link tool never seems to be able to go to the correct folder when clicking to "relink" an existing link (it wants to go to the last folder I used when placing a graphic or the last graphic edited). Yes, I know, I'll post those questions in another thread.
    The beauty of either a Yugo, Mustang, or Ferrari is that the gear box is pretty well in the same spot doing the same thing (it hasn't been moved to the door handle location on one versus the other or hidden away below the floor by some fancy "interface" door requiring a special release button sequence with your left hand). I'm guessing it'll take me a good 60 hours of time to work out my PM7 habits and techniques and get in the groove of the CS4 habits and techniques. Too bad this aspect apparently just isn't on the radar of the software developers.
    BTW, I'm now on a Lenovo W700 with the Intel Core 2 Extreme CPU Q9300/2.53GHz/2.5 gig of ram/0.5TB of disk space with XP/SP3, and PM7 still works fine. Unfortunately, my editors at two of my publishers want me out of PM7. It keeps the economy going (well, at least Adobe's economy).

  • Printed manuals with CS4 upgrade from Adobe?

    If I order Production Premium CS4 UPGRADE from Adobe (I now have CS3 ProPre); are there printed hard-copy manuals? And if so, how many?
    Thanks.

    There are no printed manuals included with any version of the software.
    I believe there are pdf files on the DVDs which are basically a subset
    of what is available in the help files. There are installed helpfiles
    and internet based help files. The internet based helpfiles are the most
    comprehensive and up-to-date. In the past printed manuals were made
    available for a fee.
    Mike

  • How to install iPhoto after upgrading to yosemite?

    how to install iPhoto after upgrading to yosemite?

    Download it from the App Store as Matt suggested.  You may have to move the current version to the Trash Bin (don't delete yet), go to the App Store and look for iPhoto 9.6 under purchases.  It will be free.
    What iPhoto version did you have prior to the Yosemite upgrade?  If it was iPhoto 7 (08) or earlier you'll also have to download and run the iPhoto Library Upgrader 1.1 on your library before opening it with iPhoto 9.6.

  • I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?

    I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?
    I have seen a lot of discussions upgrading from Boot Camp 4 to 5 but no answers upgrading from boot camp 3.3 to 5. My worry is that if I upgrade from snow leopard to mountain lion, that my bootcamp partition will no longer be able to boot up. There seem to be a lot of threads suggesting problems that are possible. Has anyone gone through this upgrade with success?

    Before doing any installation restart OSX from your 10.6 Snow Leopard DVD and use Disk Utility to Both Repair The Disk and Repair the Permissions of your Macintosh HD.
    Next remove your Snow Leopard DVD and restart your iMac into OSX.
    Update to the latest version of OS X Snow Leopard by clicking the Apple icon and choose Software Update to install Snow Leopard v10.6.8, the latest version.
    Use Time Machine to make a Full Backup of your Macintosh HD.
    Shut down and restart into Windows by holding the Option key at the chime and selecting Windows.
    Now use Windows Backup to make a Full Image Backup of your Windows Installation to a removable drive.
    Shut Down and Boot back into OSX.
    Open the Mac App Store from your Dock to buy and download Mountain Lion. Then follow the onscreen instructions to install it.
    Upgrading your OSX to 10.8 should not effect the Windows Partition at all since you are only upgrading the Mac side. You should not have to run the Boot Camp Assitant 5 Utility in OSX at all.
    Your Boot Camp 3.3 Windows Support Drivers et. al only effect your Windows installation and should continue to run fine after upgrading.
    Which version of Windows do you already have installed on the existing Boot Camp Partition?
    Is it 32 bit or 64 bit?

  • Unable to install photoshop cs4 upgrade. getting error message

    unable to install photoshop cs4 upgrade. getting error message

    but the error message says that Apple Power PC apps no longer supported.
    You still need to contact the manufacturer.  You need to determine from them if they have drivers that support the OS that is currently installed on your comp or read the following KB Articles: 
    http://support.apple.com/kb/HT3669 Printer and scanner software available for download
    http://support.apple.com/kb/PH11070 OS X Mountain Lion: Troubleshoot a network printer 
    http://support.apple.com/kb/PH11143 OS X Mountain Lion: Reset the printing system 
    A scanner driver you may wish to consider:  VueScan Scanner Software 

  • Problem Re-installing InDesign CS4

    When I try to re-install my registered copy of InDesign CS4, I get the message "The installer database is corrupt. Please contact Adobe Customer Serice." It was previously installed with no problem on the same HP laptop, but HP wiped the drive recently when I sent the laptop in for repair. Has anyone gotten this message? I also have InDesign CS4 installed on my desktop computer, but have been assured by Customer Service that I should be able to install the product on another computer with no problem, even though I didn't get a chance to deactivate it when the laptop drive was wiped.

    Thanks so much, Peter! You're a lifesaver -- almost, anyway.
    I was unaware of the demo downloads of legacy CS products. A great resource!! I followed your directions, got the download, and tried to install InDesign CS4, but received the same message as with my CD: "The installer database is corrupt. Please contact Adobe Customer Service." I have to think it's something wrong (some software conflict??) with my less-than-a-year-old Intel i7 HP laptop, which I just got back from HP repair with the hard drive wiped. (It wouldn't boot. They said it was a memory chip problem and that they couldn't save my data.) To test my theory, I think I'll temporarily install InDesign CS4 from my CD on a friend's computer and see what happens.
    Not sure what else to do but watch closely for any future odd behavior from this machine and, in the meantime, get Scribus or maybe PagePlus (never liked Publisher). Bummer! As a retired writer/graphic designer, I can't afford Adobe's latest and greatest, although I use InDesign a great deal -- and can easily make do with Photoshop Elements.
    Any suggestions from you or others would be greatly appreciated. I'm certainly not looking forward to recreating a lot of documents in a lower-ranked program.

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