How to install instant messaging and Application sharing in Nw2004s Portal

HI experts,
I have a prob installing and configuration of Instant messaging,APPLICATION sharing in the Netweaver 04s.
1)When i open the "send instant message link"
i was getting like
"Portal Runtime Error
An exception occurred while processing a request for :
iView : com.sap.netweaver.coll.appl.ui.base.UpcmSession
Component Name : com.sap.netweaver.coll.appl.ui.base.UpcmSession
The exception was logged. Inform your system administrator..
Exception id: 04:20_24/08/08_0012_6540150
See the details for the exception ID in the log file
My question is how can i check the error and location of error for clear description.
and 2)for Application sharing i can just see the blank window.
I followed and activated the following
1) Coloboration launch pad
2)Activated Real time colloboration (RTC)
3)Activited SCF service types.
Please help to how to solve this.
regards,
Uday.

Hi Surya ,
check the logfiles in the below path and findout the latest default.srv file which has latest modified date.
<drive>:\usr\sap\<SID>\DVEBMGS01\j2ee\admin\log\system
check the below thread and try the options mentioned in the thread
https://www.sdn.sap.com/irj/sdn/thread?threadID=681940
Koti Reddy

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