How to install packages on client via VPN

Hello
I have a number of users that use laptops and mostly connect to the office network via an OSX VPN Server. I can see when they connect, copy files to them and control their screens.
I do not seem to be able to install packages to them. The ARD console goes through the motions but the package never gets to the remote end and is never installed.
Can anyone shed any light on this? From what I can tell this may be a multicast issue - if this is true how can I get the VPN server to route the multicast traffic, or alternatively how can I stop ARD from using multicast for these clients?
Any help appreciated. If I can not use the package installation system it will make managing these users quite difficult.
Kind regards
Jason
  Mac OS X (10.4.9)  

Hi Jason,
Have you found anything else that can't be done or is acting strangely using ARD with those connecting via VPN? Another question that comes to mind is the up and down speed of both your office's connection to the net and that of the clients connecting in. You said that you can copy files to them--does that work with large files as well? Have you tried copying the install package rather than installing it to see if that works?
I ask all of this because I've found in my support role with VPN clients, that viewing/controlling the screen, copying small files, chats, and alerts all work fine. But a large install package? I don't even bother. Sure, it works locally, but the upload speed of the company's internet connection isn't fast enough to do large copies or installs remotely. (Which is why I'm wondering about copying a large file.) I usually get a "Communication Error".
Power Mac G5 1.8GHz DP, 1.5GB RAM, Mac OS X (10.4.10)    

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