How to install updates

I have Release 11 sp1. It is a platform for Groupwise 2012. How can I manually upgrade it to latest version. It keeps throwing errors every time I try the automated online update. No clue why.

I wish I could provide more details of the type needed to troubleshoot. But, when I run the "online update" options the system reports an error that flits by on the screen quickly and then I am told to reboot. When I reboot as normal, the server locks up part way through the reboot. When I power off and restart, and select the non graphical reboot option and watch all the modules load on the screen, it finally boots up and operates fine. ... So my conclusion, which could be misguided, is that the "online update" modules are corrupt or not downloading correctly for some reason. ... Best I can do is find something called a y2log which is time stamped at time I attempted update and has following "error" noted as a search term. It is a big file and I have no idea what it all means and I would not just post entire file unless it is needed:
2013-04-25 07:33:01 <1> S4(5709) [zypp++] MediaCurl.cc(evaluateCurlCode):912 HTTP response: 401 Login failed (URL: https://nu.novell.com/repo/repoindex...NCCcredentials)
2013-04-25 07:33:01 <1> S4(5709) [zypp++] MediaCurl.cc(evaluateCurlCode):913 MediaUnauthorizedException auth hint: ''
2013-04-25 07:33:01 <5> S4(5709) [zypp] Exception.cc(log):133 MediaCurl.cc(evaluateCurlCode):917 THROW: MediaCurl.cc(evaluateCurlCode):917: Login failed. (https://nu.novell.com/repo/repoindex...Ccredentials): The requested URL returned error: 401
2013-04-25 07:33:01 <5> S4(5709) [zypp] Exception.cc(log):133 MediaCurl.cc(evaluateCurlCode):991 RETHROW: MediaCurl.cc(evaluateCurlCode):917: Login failed. (https://nu.novell.com/repo/repoindex...Ccredentials): The requested URL returned error: 401

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