How to keep the forwarded email in the hotmail inbox?
After I received an email in the Hotmail.com, I selected the Forward under the Reply. After I forwarded the email, the original email was no longer in the inbox. I checked the Options before forwarding the email. There is no Mail option. Can you tell
how to save the forwarded email in the Hotmail.com inbox? It does not make sense the IE9 has put the Forward under the Reply. Thank you for your answer.
Hi,
Do you use Outlook Client to setup the Hotmail Account? If no, I think it's purely a Hotmail issue, your inbox might be set to be viewed in a conversation threading manner. I would like you to follow the steps below to show your inbox messages individually:
1. Sign in to your account.
2. In the upper-right of the Outlook window, click the Options icon (gear icon).
3. Click More mail settings.
4. Under Reading email, click Group by conversation and pre-load messages.
5. Select Show messages individually.
6. Click Save.
After doing the above steps, go back to your inbox to check the result.
If you need more assistance on this issue, please refer to Outlook.com Forum:
http://answers.microsoft.com/en-us/outlook_com
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support
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