How to launch IC Webclient in CRM 2007?

Hi,
Not able to launch IC Web Client using Tcode CRM_IC in CRM 2007? Any change to the IC Webclient launching transaction in CRM 2007 (6.0) ?
Appreciate your quick response.
Regards,
Venu.

Hello All,
Please note that I changed the subject line to "How to launch IC Webclient in CRM 2007?" from the original title of "How to launch IC Webclient in CRM 7.0 ?" since CRM 7.0 is not yet developed/released by SAP. CRM 2007 is the latest product on the market, so I assume this questions is about CRM 2007.
In CRM 2007, the transaction code "CRM_IC" is no longer available. The reason for this is that the IC WebClient technology is now also used by the rest of CRM! So there have been some slight changes affecting the Interaction Center. For example, the old IC Profile concept is replaced by a new CRM Business Role concept. Now when you start the CRM WebClient, you need to indicate which business role you want to log on with -- IC Manager, IC Agent, Sales Professional, Service Professional, Marketing Professional, etc.
One way to start the CRM WebClient is by adding a favorite to your SAP menu in SAP GUI by choosing BSP Application "CRM_UI_FRAME", any description you want, and then start page "default.htm". To assign yourself to a busines role (like IC_AGENT) you can either use the standard HR Org Model (PPOMA, PPOMB, etc.) like in the past. Or you can cheat and assign parameter "CRM_UI_PROFILE" with value e.g., "IC_AGENT" to your user in transaction SU01. Of course, you could also just create a browser shortcut that points to a specific CRM application server (e.g., http://[server]:[host]/sap/bc/bsp/sap/crm_ui_frame/default.htm
Warm regards,
John

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