How to Learn CRM

Hi All,
Initialy I am an ABAP programmer.
I have basic knowledge of Sales And Distribution.
And I am going to work on CRM assignment.
So please can any one tell me where I get study material
to learn CRM.
Thanks In Advance,
Dhanu.

Hi,
Refer the following threads:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
/message/1863167#1863167 [original link is broken]
Reward points if it helps.

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Learn CRM - Need Guidance

Hi Experts,
With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.
Need some proper guidance from you expert.
what are the important areas in CRM, from where to start?
How to proceed for getting into and learning SAP CRM.
i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.
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COMM_PRODUCT : Products
CRMC_T077D : customer account groups
CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H Business Transactions CRM
CRMD_ACTIVITY_H Activity
CRMD_OPPORT_H Opportunity
BUTOO : Customer details
BUT001 BP: General data II
BUT100 BP: Roles
BUT150 BP relationship: Attribute table (test
different
BUT_HIER_TREE Business Partner Group Hierarchy
CDBC_T_PRODUCTID Mapping: Product Id
CDBD_ORGMAN Business transaction - organizational unit -
set
COMC_PRODUCT General Product Settings
COMC_R3_FIELDS Assignment of R/3 material master fields to
CFOP
COMM_CATEGORY Category
COMM_CFGMAT Basic Data for Materials
COMM_HIERARCHY Category Hierarchy
COMP_TYPES Hierarchy Tool: Comparison Type Check
Table
CRMC_CPRICPROC Customer Pricing Procedures
SMOKVBEZ15 Assignment employees to positions
Hope it helps.
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Kaushal

How to learn hr process

pls provide the details wat type of quest ask to hr department bcoz i dont have the he domain knowedge & i boss sent to hr deparyment but no response from this side , plz guide how to learn the process .thanx in advence.

Hi Gayatri,
First of all let us know what exactly you are looking for?
1) Are you looking for HR process or
2) You want to know the questions that are to be asked with the business users / end users , and based on that to start the business blue print for the implementation.
If you are looking for Q&A to be sent to the end users then you have to search SDN and will find lots of Q&A . But try to understand the minimum process of HR activities that will happen in any Organization before going a head.
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Could you please provide me documents if possible; my email is : [email protected]
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Hi Deniz,
Process Summaries
Create Sales Order
1.     Use Transaction Code VA01
2.     Identify Sales Office
3.     Enter Sold-to-party (customer) and purchase order number and date if applicable
4.     Enter material, quantity and rate
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Create Billing Document
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Other than as a follow-on function
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2.     The sales order number will default in check that it is correct
3.     Save the Billing document
Print a Billing document immediately
1.     Use transaction code VF03
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3.     Follow path Issue Output to > Printer
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Document Flow
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4.     Click on the document overview icon
Common Transaction Codes
Access to transactions is limited by your security profile
For easier access, add transactions to your favourites folders
Create Sales Order     VA01
Create Credit Memo     VA01
Change Sales Order     VA02
Display Sales Order     VA03
List Sales Order     VA05
Create Billing Doc     VF01
Display Billing Doc     VF03
Cancel Billing Doc     VF11
Print Billing Doc     VF03
Display Customer     XD03
Display Material     MM03
Display Customer Line Items          FBL5
Document Structure
Numbering Range
80000000 89999999 Sales Orders
90000000 99999999 Billing Document
60000000 69999999 Credit Notes
800000 899999 Customers
2000000 - 2999999 Materials
for any further info check this link
http://www.leeds.ac.uk/iss/infosystems
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Reward points if useful..
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Sreenivas

To Learn CRM

Hi All,
I want to learn CRM but I donot have any material to start with.So could you please suggest me some gud links or material from where I can get a help as I donot know from where to start.
CRM mostly middleware concepts....
Queue monitoring etc...
Thanks in Advance!

Hi Eswar, I should have gone through the Terms and conditions when I joined the forum a month ago. Anywaz never late thanks for your inputs and I will make sure this is not repeated again.
Kiran, here is the
[SAP CRM Education Catelog Asia|http://www.sap.com/asia/services/education/catalog/crm.epx].
and
[Education partners in different parts of India|http://www.sap.com/asia/services/education/centres/partners.epx]
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Hi experts
Can anybody send me some suggestion..
I m working in post implementation sites, so that how can I learn clear (A to Z) configuration part and integration part of SAP implementation.
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Hi experts
Can anybody send me some suggestion..
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How to Learn CRM

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