How to log a complain?

I know this is the technical discussion forum, but I can't find anywhere that I can log a complain against Apple Online Store or their products. I am from Hong Kong and I can only get the phone number to call for Sales Support, which connect to Singapore (Apple's Asia HQ). The Hong Kong Office number is always in message box and no one calls me back, somethings the message box is full! I tried to log a complain but I don't trust the Singaporeans as I do not get any acknowledgment of my complain.
Does anybody here know how can I reach (US) Apple's attention on my recent purchase experience? I just want to help them improve so that others (including myself) will get better purchasing experience in the future. Otherwise, I am reluctant to buy again from the Online Store.

I'm sorry to hear you had a bad experience; the best I can do is to link to the sites which contain all the contact information for Apple; one link is where you can choose your country and go from there (HongKong is listed):
http://www.apple.com/choose-your-country/
And this one which shows the Apple postal address as well as their customer service number:
http://www.apple.com/contact/
Good luck.

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