How to make a refund.

So.. i been downloaded this game. Defender & Dragons..
i bought a ton of the thing in the game but somehow the item didn't appear in my game.. but it stated in my billing purchase.
when i reporting a problem. there's only one billing that could be refunded, and it was the cheapest.
i had tried to contact glu (the developer on this game) , they ask me to contact apple. but when i'm trying to reporting some billing issued towards i store..
it ask me to go to the site..
how to refund all the stuff that somehow didn't appear at my game, but still billed towards my account..

Click here and ask the iTunes Store staff for a refund.
(103818)

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