How to make VM button call Voicemail (not Visual Voicemail) - T-Mobile

I have an iPhone 5 on T-Mobile, and the VM button takes me to non-functional visual voicemail. My wife has iPhone 5 too, also on T-Mobile, but her voicemail button calls her voicemail. How can I make my phone do that? (Because Visual Voicemail doesn't work)

What that button does is determined by the carrier file on your phone, there is no setting for you to change such. T-Mobile has enough iPhones on their network that I'm sure they have a way to deal with this. Have you gone to a T-Mobile store? If not, try doing so.

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